About the role
Job Description
About FIS
Are you driven by rigor, inspired by impact, and energized by what’s next? At FIS, you’ll engage with the most consequential challenges at the intersection of financial services and technology.
We operate with the conviction, discipline, and pace expected by the world’s most exacting stakeholders. Our edge is our people—individuals who combine judgment with curiosity and deliver results through openness, ownership, and craftsmanship.
About the Team
We are a discreet, high‑performing group entrusted with supporting a marquee client in Puerto Rico. You’ll be surrounded by colleagues who collaborate with clarity, share knowledge generously, and hold one another to a high bar. We win as a unit and amplify each other’s strengths—always.
What You Will Be Doing
You will be the trusted first point of resolution for remote technical needs across applications, endpoints, and core services—owning issues end‑to‑end or mobilizing the right partners when escalation is warranted.
Handle access administration in Active Directory and perform account lifecycle maintenance.
Configure computers with operating systems and applications. (no on‑site visits or equipment pickup)
Manage mobile devices and authenticators via Azure.
Work tickets with precision and document actions with clear, concise notes.
Support a remote‑first operating model as the team continues its transition to increased remote work.
What You Bring
Proven experience with service desk operations and enterprise ticketing platforms.
Practical understanding of SLAs and remote support environments.
Strong technical depth across Windows, printers, and scanners.
Ability to diagnose and resolve Windows issues methodically.
A calm, service‑oriented presence on technical support calls.
Added Advantages
Background in technical call centers, service desk, or desktop support.
Proficiency in Windows/application installation and fault isolation.
Experience supporting mobile devices and modern authentication solutions.
What We Offer
A culture built on collaboration, accountability, flexibility, and respect.
The opportunity to tackle mission‑critical problems in financial services & technology.
The ability to work remotely from home on select occasions.
Meaningful pathways for professional and personal growth.
A competitive total rewards package.
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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Skills & Tags
Aplyr's read
FIS is a global financial technology leader, attracting professionals in software, analytics, and sales, dedicated to advancing banking, merchant, and capital market solutions.
What's promising
- •FIS offers diverse career opportunities across global locations, including roles in technology, sales, and analytics.
- •The company is a leader in financial services technology, providing innovative solutions to major financial institutions.
- •FIS invests in cutting-edge technology, such as AI and machine learning, enhancing its product offerings.
What to watch
- •FIS faces intense competition from other financial technology firms, impacting market share.
- •The company has undergone significant restructuring, which may affect job stability.
- •Complexity in global operations can lead to challenges in coordination and communication.
Why FIS
- •FIS has a strong focus on integrating advanced technologies like AI into financial services.
- •The company provides comprehensive solutions across banking, merchants, and capital markets, offering a broad industry impact.
- •FIS supports a wide range of financial institutions, from small banks to large capital markets, showcasing its versatility.
Aplyr’s read is generated by AI from public sources. Was it useful?
About FIS
FIS is a global leader in financial services technology, providing software, services, and technology solutions for merchants, banks, and capital markets firms.