Accounts Receivable Specialist

Accounts Receivable Specialist

Philippines, Full time

ABOUT BARK

Here at BARK, we love dogs and their people. We’re looking to make all dogs happy throughout the entire world (we’re not kidding). Think Disney for dogs — we make magic for dogs and their people through our products, events, and experiences.

Our ambition level is high, the opportunity is huge, and our love for dogs is through the roof! We launched in 2011 with BarkBox, a monthly-themed subscription of all-natural treats and clever toys. Since then, we've shipped more than 70 million toys and treats to dogs across the world and use all of that direct customer feedback to inform new initiatives and ways to make magic between dogs and their people. We’ve since expanded into other offerings as well, as we aim to become THE Dog Company for every family with a four-legged, belly-scratch-loving, interspecies family member.

THE TEAM

The Accounting team is made up of smart, driven, dog-loving individuals who handle the core accounting responsibilities at BARK. These include ensuring that our accounts are closed timely and that our general ledger is reconciled monthly to provide our internal partners accurate information to make business decisions; and to produce GAAP Financials that our shareholders and the investing community can rely on through our SEC filings. As a member of the accounting team, you'll take ownership and become an expert in your accounting area, understanding the process end to end. You'll help us to implement the next generation of enhancements to the company’s accounting applications and processes. We are a very collaborative team, working cross-functionally across BARK. What we take seriously: having fun, working hard, and playing with dogs (obviously).

WHO WE’RE SNIFFING FOR

We’re looking for an Accounts Receivable Specialist who thrives in a fast-paced environment and takes full ownership of their work. This role is key to our cash flow, aging performance, and month-end close, so accuracy, accountability, and strong analytical thinking are essential. You’re proactive, comfortable digging into discrepancies, and able to partner cross-functionally to keep cash moving and processes running smoothly.

KEY DUTIES

• Cash Application & Deductions (15hr per week)
  • Own the end-to-end cash application process, ensuring accurate and timely posting of customer payments in NetSuite
  • Analyze and reconcile payment discrepancies and deductions using customer portals and direct communication
  • Evaluate chargebacks for proper coding, recoverability, and accurate financial impact
  • Maintain and improve the daily cash forecasting model to support leadership visibility into cash inflows
  • Maintain deduction support documentation within Airtable
• Collections & Disputes (10hr per week)
  • Ensure customer invoices are delivered successfully via EDI or manual billing, and follow up on past-due balances 
  • Actively manage and analyze AR aging to identify past-due trends, at-risk balances, and collection priorities
  • Lead dispute resolution efforts for invalid chargebacks and unpaid invoices through customer portals, SupplyPike, and Airtable
  • Analyze recurring deduction patterns and partner cross-functionally to implement corrective actions
• Monitor AR email account (5hr per week)
  • Monitor and respond to the AR email inbox
  • Route inquiries appropriately and ensure timely follow-up
• Ad-hoc & Month-End Support (10hr per week)
  • Support month-end AR close by performing account reconciliations and validating revenue-related activity
  • Prepare AR-related reporting and variance analysis for Accounting leadership
  • Create manual invoices (hotels, partnerships, subtenants, etc.)
  • Review customer contracts and lease agreements to ensure billing accuracy and proper claim submission
  • Collaborate with Accounting, AP, Operations, Sales, and other cross-functional teams
  • Support audit, SOX, or leadership requests related to AR activity
  • Manage chargeback reporting and analysis, tracking trends, financial impact, and recovery status to improve collections performance and visib