Front office supervisor - Aman Rosa Alpina

Location Overview
Join our team in Aman Rosa Alpina. Since its opening in 1939, Rosa Alpina has offered its guests an unparalleled base for exploring Italy's UNESCO-protected Dolomites, celebrating the history of the property while uniting it with Aman's philosophy.

Front Office supervisors are responsible for overseeing and performing checking-in and checking-out hotel guests in a friendly and caring manner according to the procedures and standards. At all times, they must display a professional and positive image of the hotel as they play a crucial role in the first and last impression the guest receives of the hotel.

Front office Supervisor report to the Front Office Manager or, in his/her absence, to the Assistant Front Office Manager and are the person in charge in their shift.

MAIN DUTIES AND RESPONSIBILITIES:

• Report to duty punctually wearing the correct uniform, clean and well pressed, and nametag, according to the grooming standards of the hotel.
• Welcome guests with warm or cold washcloths according to season
• Check in the arriving guests and check out the departing guests in a friendly and caring manner according to the standards.
• Upon check in escort guests to the room and provide all necessary information about room facilities and amenities. If needed, assist guests in completing the registration cards.
• Show the hotel common areas and outlets to guests.
• Accommodate special requests whenever possible.
• Use suggestive selling techniques to sell rooms and to promote other services of the hotel, including Spa and F&B Services.
• Upon departure of guests, process the guest check out procedures. Inquire for last minute charges. Receive payment from guests. Settle the guest account and give copy of the invoice.
• Handle all front office cashiers’ transactions such as posting charges to guests and exchange foreign currency according to the procedures. At the end of shift, balance their cash float.
• Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and take appropriate actions or refer the matters to the relevant person to handle.
• Deal with guests’ complaints and report them to FOM Manager or Duty Manager.
• Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins and special requests. Report to Engineering any breakage.
• Keep themselves informed of product and service as well as the hotel daily and meeting activities. 
• Possess a working knowledge of the room reservation procedures and handle room reservations via phone or email when Reservation Department is not available.
• Answer all incoming calls, connect them to the extension required or provide information in an efficient and caring manner.
• Reserve Spa treatments or handle restaurant reservations for guests. Assist guests in taxi reservations too, when the concierge is not available.
• Assist Front Office Manager in training new staff members of the Front Office.
• When Sales Assistant is not available, give assistance to clients of Boutique Giberto, handling invoices and deliveries
• Maintain at any time the neatness of the working area.

QUALIFICATIONS

• 2 to 3 years experience in international 5* hotels
• Fluent in Italian and English, both spoken and written. Any additional language is beneficial.
• Excellent communication and guest interaction skills and proactive approach.
• Working knowledge of Opera PMS is beneficial

BENEFITS

At Aman Group, we believe that our colleagues are at the core of our success. We offer a competitive benefits including exciting international career opportunities in a company that is expanding rapidly. We prioritise and support your career journey, making you feel valued, included and at home.

If you thrive in an ultra-luxury environment and are passionate about warm and personalised hospitality where every detail matters, we invite you to apply to join us on our journey.