Knowledge Enablement Senior Specialist, AI and Automation

At WHOOP, we're on a mission to unlock human performance. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives.

 

As a Knowledge Enablement Specialist, AI & Automation, you’ll play a critical role in shaping how our knowledge is consumed by AI systems. This role focuses on enabling high-quality, empathetic, and effective automated member support by optimizing knowledge content for AI retrieval, summarization, and resolution—ultimately improving AI CSAT, resolution rates, and member sentiment.

 

You’ll work closely with the Knowledge Management team, Software, Membership Services Operations, QA, and Product partners to analyze AI performance trends, identify content-driven failure points, and develop scalable frameworks that help our AI systems resolve member issues accurately and consistently. You’ll also partner cross-functionally to distinguish content-driven issues from model or tooling limitations, ensuring ownership is clear and improvements are appropriately targeted.