About the role
About the Team
OpenAI’s AI Success Engineer team partners with the world’s most ambitious organizations to translate cutting edge AI into real business value. We guide customers from first deployment through scaled enterprise adoption. Our work spans technical integration and enablement, workflow transformation, and sustained program and product delivery.
Our customers range from fast growing digital natives to the largest global enterprises, government agencies, and educational institutions. Every engagement is an opportunity to shape how AI changes work, productivity, and innovation. This role sits at the center of that mission.
About the Role
The AI Success Engineer role is the primary post-sales point of contact for OpenAI’s most important customers. You are responsible for driving account health and adoption, ensuring technical readiness, identifying new use cases, and delivering measurable value to our customers with OpenAI’s ambitiously growing platform.
This role blends technical depth, program management, customer advisory, and product influence. You will partner deeply with customer teams, map workflows, lead configuration, oversee deployment plans, and guide customers toward high impact use cases that showcase the full value of our platform.
You will work closely with Sales, Solutions Architecture, Product, and Research to ensure the customer experience is connected and successful across every touchpoint. Success in this role means accelerating adoption, increasing customer activation depth, guiding strategic use cases that get to production, and helping customers demonstrate tangible business impact.
This is a fully remote role in the US.
In this role, you will:
Lead the technical relationship for post-sale customers and act as their trusted advisor on deployment, adoption, and value realization
Own account health, adoption velocity, and ongoing technical deployment and success across your portfolio
Be an expert in all of OpenAI products across our API and agentic platform, Codex, ChatGPT Enterprise, and more and conduct technical enablement and configuration sessions across them
Identify and validate use cases by embedding with customer teams to understand workflows and pain points
Lead account level coordination across multiple workstreams, including new product activation, change management, and customer rollout and deployment planning
Build strong relationships with executive sponsors and technical stakeholders and help align business goals with OpenAI capabilities
Translate customer objectives into an actionable adoption roadmap with clear sequencing, milestones, and KPIs
Partner with Solutions Architecture, Product, Engineering and Research by surfacing customer feedback, field patterns, and technical blockers and act as a cross functional navigator who keeps teams aligned, informed, and moving toward customer outcomes
Guide value realization and measure impact through baselines, KPI definition, and post deployment reporting
Facilitate workshops on use case design, adoption best practices, champion building, and internal enablement
Help drive expansions by identifying high leverage opportunities where OpenAI’s platform can power new workflows or lines of business
Serve as the technical advisor for existing customer implementations by guiding and optimizing account setup, configuration, etc.
You’ll thrive in this role if you:
8+ years of experience in technical customer facing roles such as technical account management, technical GenAI consulting or deployment roles, solutions architecture, technical delivery leadership, customer architecture or engineering, or other deep technical enterprise adoption work
Deep, hands-on knowledge of OpenAI product capabilities, APIs, SDKs, connectors, and commo
Aplyr's read
OpenAI is a pioneering AI research organization focused on developing AGI to benefit humanity, attracting talent keen on ethical and innovative AI solutions.
What's promising
- •OpenAI is at the forefront of AI research, driving innovation in artificial general intelligence.
- •The company emphasizes ethical AI development, appealing to those passionate about responsible technology.
- •OpenAI offers diverse roles across engineering, sales, and creative fields, indicating a dynamic work environment.
What to watch
- •OpenAI's rapid growth may lead to organizational challenges and resource strain.
- •The focus on AGI poses inherent risks and ethical dilemmas that require careful navigation.
- •Limited public information about internal culture and work-life balance may concern potential applicants.
Why OpenAI
- •OpenAI's mission to ensure AGI benefits all of humanity sets it apart in the tech industry.
- •The organization combines cutting-edge research with a strong emphasis on ethical AI practices.
- •OpenAI's diverse hiring across global markets reflects its commitment to international impact and collaboration.
Aplyr’s read is generated by AI from public sources. Was it useful?
About OpenAI
OpenAI is an artificial intelligence research organization that aims to ensure that artificial general intelligence (AGI) benefits all of humanity. They develop advanced AI technologies and promote safe and responsible AI practices.