Business Operations Manager (TPM), Data Center Learning

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we're looking for talented people who want to help.
Data Center Learning (DCL) provides technical training and learning resources to the 20,000+ member Data Center Community (DCC), enabling builders to develop the skills needed to operate and maintain AWS's global data center infrastructure. We're seeking a strategic and experienced Technical Program Manager to serve as Business Operations Manager for Data Center Learning, reporting directly to the Sr. Manager of Data Center Learning.
The Business Operations Manager will drive operational excellence across DCL by establishing and managing our business rhythm, partnering with finance and cross-functional teams, and leading strategic initiatives that enable DCL to scale training delivery and impact. This role requires deep technical fluency to effectively manage programs spanning domains from electrical systems, mechanical infrastructure, IT hardware operations, and safety and security procedures. This role requires someone who can balance strategic thinking with tactical execution, navigate ambiguity with confidence, and build transparent relationships across diverse stakeholder groups.
The optimal candidate is an experienced and engaging professional who excels within an entrepreneurial culture providing vision, leadership, and communication while diving deep into details and taking ownership. You must be able to understand and translate complex technical requirements from subject matter experts across DCC teams into actionable business plans and resource allocations. You should be approachable yet consultative, offering direction and recommendations while fostering transparent relationships. The ideal candidate balances frugality with creativity, approaches problem-solving with an emphasis on root cause, and demonstrates bias for action in a fast-paced environment.

Key job responsibilities
- Establish and own the end-to-end business rhythm for Data Center Learning, incorporating finance, DCC, and AWS Infrastructure activities.
- Develop working backward plans for business reviews including Quarterly Business Reviews (QBRs), Operational Planning (OP) cycles, Monthly Business Reviews (MBRs), and Weekly Business Reviews (WBRs).
- Manage the DCL business rhythm calendar, establishing a timeline of events 12-18 months in advance.
- Oversee preparation for and facilitation of monthly and quarterly business review meetings, highlighting financial variances and performance against key initiatives.
- Steward the annual planning process, forums, and commitment establishment.
- Manage DCL goals and commitments, driving timely updates and developing monthly/quarterly review documents.
- Establish and maintain high standards for goal tracking and reporting and maintain team reporting tools to track progress against commitments.
- Partner with finance to ensure accurate headcount and budget reporting.
- Review and analyze bottoms-up headcount plans during OP cycles, making recommendations to adjust plans when appropriate.
- Manage department travel and expense (T&E) and controllable line items within budget.
- Own and drive deployment of selected programs or initiatives as identified by the Sr. Manager of Data Center Learning.
- Partner with peers across Data Center Learning to translate complex infrastructure operations requirements into training program roadmaps and resource plans.
- Orchestrate complex, multi-stakeholder projects and manage ambiguity across ad-hoc requests.
- Drive data-driven decision making by building dashboards and analytics that correlate training completion rates, certification levels, and operational metrics (incident rates, MTTR, availability targets).
- Establish and maintain robust project tracking systems and prioritization frameworks.
- Communicate at all levels, including with Executive Management across Global Data Center Operations.


A day in the life
You'll start your morning reviewing the latest training metrics and preparing insights for the DCL leadership team, knowing that the mechanisms you've built are empowering 20,000+ builders across the globe to safely operate the infrastructure that powers the world's innovation. Mid-morning, you're facilitating a cross-functional working session with learning designers, operations leaders, and finance partners—bringing together brilliant minds to solve the challenge of scaling technical training for emerging technologies like generative A