About the role
About Glia
Glia is the #1 Banking AI platform, empowering community and regional financial institutions to create efficiencies, accelerate loan growth, drive deposits, and deliver experiences that win against megabanks and fintechs.
Glia's Banking AI Operating System is a central intelligence layer on top of existing tech stacks, activating an AI workforce of specialized agents that draw from banking data, interaction history, and integrated systems of record. These banking-trained agents automate workflows across voice and digital–from front office to back office–resulting in decreased operational costs and the Universal Banker model.
Trusted by 700+ banks and credit unions for its ironclad security and reliability, Glia delivers the industry’s first contractual no-hallucination guarantee. It’s why Glia customers quickly and confidently put Banking AI to work with measurable results from day one.More information about Glia can be found at glia.com.
The Role
Glia is growing, and we are looking for a proactive and experienced People Operations Specialist to support our global employee experience.
If you are a culture driver who thrives on building a global environment where people can do their best work, we want to meet you.
As the People Operations Specialist, you will support and scale our global processes while providing an excellent employee experience and weaving Glia’s core values throughout the employee lifecycle.
What You’ll Do
Global Lifecycle Management: Own the operational execution of key employee milestones, including onboarding, promotions, internal relocations, and offboarding on a global scale.
Immigration & Mobility: Support our employees through the visa and immigration process, ensuring Glianeers can work where they are needed most with minimal friction.
EOR Management: Act as the primary point of contact for our Employer of Record (EOR) partners in Europe.
Global Onboarding: Partner with the broader People team to oversee the end-to-end onboarding experience, ensuring every new hire—whether remote or in-office—has a seamless and memorable start.
Global Events & Engagement: Lead the planning for global events, team-building offsites, and internal celebrations that keep a distributed workforce connected and engaged.
Workspace Strategy: Oversee the functioning of our physical offices (including Estonia and Europe) and remote support for our North American offices, ensuring all locations are safe, optimized, and consistently reflect Glia’s global culture and standards.
Budget & Vendor Management: Manage the global budget for office operations, perks, and swag. Oversee global vendors to ensure high standards of service and cost-effectiveness.
The Ideal Candidate
The ideal candidate is passionate about processes and highly organized and motivated to support a diverse, global workforce. You enjoy the logic of a complex relocation as much as the creativity of a global team event.
What You’ll Bring
3+ years of experience in People Operations or Workplace Experience
Global Mindset: Experience supporting teams across multiple time zones and cultures; you understand that "global" means more than just the headquarters.
Project Management Skills: Ability to manage complex, multi-stakeholder processes such as international relocations or the execution of large-scale team off-sites.
Exceptional Communication: Fluency in English and Estonian is required
A "Problem-Solver" Mindset: You see a logistical challenge and immediately look for a scalable, creative solution.
Glia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.
The Glia Talent Acquisition team uses @glia.com and @gliatalent.com email addresses for coordinating interviews, providing updates, and sending documents.
Our hiring process involves an introduction, practical and team interviews, and a decision and offer. For more information, visit our Recruitment Privacy Notice page or contact our talent team via talent@glia.com
Aplyr's read
Glia transforms customer service with its digital engagement platform, attracting tech-savvy professionals focused on enhancing customer interactions across multiple channels.
What's promising
- •Glia's platform offers seamless integration across chat, video, and voice, enhancing customer service experiences.
- •The company is actively expanding its workforce, indicating growth and stability.
- •Glia's focus on Governance, Risk, and Compliance roles highlights its commitment to security and regulatory standards.
What to watch
- •High demand for compliance roles suggests potential regulatory challenges.
- •The competitive landscape in digital customer service may pressure Glia's market position.
- •Rapid expansion can strain existing resources and affect company culture.
Why Glia
- •Glia's multi-channel approach differentiates it from single-channel customer service solutions.
- •The company's emphasis on AI consultancy suggests a forward-thinking approach to customer engagement.
- •Glia's strategic hiring in diverse locations supports a broad market reach and adaptability.
Aplyr’s read is generated by AI from public sources. Was it useful?
About Glia
Glia is a digital customer service platform that enables businesses to engage with their customers through various channels, including chat, video, and voice.
