About the role

Aplyr's Quick Take

This role is about creating and implementing a quality assurance process for Salesforce CRM and AI solutions from the ground up. You'll be responsible for setting up automation testing frameworks, defining testing procedures, and ensuring quality standards across the engineering team. It's an individual contributor role focused on technical execution rather than management.

Good fit

Ideal candidates have 2-3 years of QC/QA experience, particularly with automation testing and API tools. A hands-on approach, familiarity with AI tools, and the ability to work independently in a developing process environment will help you thrive here.

Worth noting

The role emphasizes building QC practices from scratch, which may appeal to those who enjoy shaping processes. However, the requirement for Salesforce knowledge and AI testing experience could limit the applicant pool.

The QC Engineer is responsible for establishing and standardizing the complete quality assurance process for the company's Salesforce CRM systems and AI solutions. This is a foundational role that will build QC practices from the ground up, including an automation testing framework, AI testing procedures, and quality standards applied across the entire engineering team.

Job Description:

QC Process Setup

Establish the company's end-to-end quality assurance process from scratch: definition of done, bug severity matrix, release checklist.
Build and standardize an automation testing framework covering web UI, API, and Salesforce CRM flows.
Integrate automated tests into the CI/CD pipeline to ensure every release is covered by automated checks.
Develop a regression test suite covering all core system functionality.

AI Systems Testing

Define and implement testing procedures specific to AI systems: prompt regression testing, output quality evaluation.
Apply AI tools to accelerate test case generation, bug detection, and test data creation.
Monitor and alert on AI model output degradation in production environments.
Assess accuracy, consistency, and safety of AI agents prior to go-live.

Salesforce CRM Testing

Conduct end-to-end testing of Salesforce flows, automation rules, and data integrations.
Verify data integrity between Salesforce and external systems (Call Center, DMS, Social Platform).
Collaborate with the Dev team from the requirements stage to identify risks early.
Write and maintain test cases that are reproducible, clearly documented, and handover-ready.

Reporting & Continuous Improvement

Produce regular quality reports: defect rate, test coverage, aging open issues.
Proactively propose process improvements upon identifying bottlenecks or quality risks.

Requirements

Minimum 2–3 years of QC/QA experience, including at least one end-to-end automation testing project.
Proficient in at least one automation framework: Selenium, Playwright, Cypress, or equivalent.
Experience with API testing tools (Postman, RestAssured, or equivalent).
Demonstrated use of AI tools (Copilot, ChatGPT, Claude, etc.) in day-to-day QC work.
Basic knowledge of Salesforce CRM; prior testing or usage of Salesforce in a project context.
Ability to establish QC processes from scratch in an environment without existing standards.

Preferred

Experience testing AI systems or LLM-based applications.
Programming ability in Python or JavaScript for writing custom automation scripts.
Experience with performance testing tools (JMeter, k6, Locust).
Familiarity with Agile/Scrum; experience working with Jira or equivalent.
Salesforce Administrator certification is a strong advantage.

Location:

Ho Chi Minh City

Brand:

Merkle

Time Type:

Full time

Contract Type:

Fixed Term Contract (Fixed Term)

Aplyr's read

Dentsu is a powerhouse in advertising, known for its data-driven strategies and digital transformation. It's ideal for those passionate about innovative marketing solutions.
Synthesized from recent postings & public sources

What's promising

•Dentsu emphasizes digital transformation, positioning itself at the forefront of modern advertising.
•The company offers diverse roles, providing opportunities for career growth across various marketing disciplines.
•Dentsu's focus on data-driven strategies attracts clients seeking measurable marketing outcomes.

What to watch

•The advertising industry is highly competitive, posing challenges for maintaining market share.
•Rapid technological changes require constant adaptation, which can be demanding for employees.
•Limited public information about employee satisfaction and work-life balance at Dentsu.

Why Dentsu

•Dentsu integrates traditional and digital marketing, offering comprehensive solutions.
•Its global presence allows for cross-cultural marketing strategies and insights.
•Dentsu's commitment to innovation is reflected in roles like AI Motion Designer.

Aplyr’s read is generated by AI from public sources. Was it useful?

About Dentsu

Dentsu

dentsu.com

View company

Dentsu USA is a leading marketing and advertising agency that provides integrated solutions to clients across various sectors, focusing on digital transformation and data-driven strategies.