About the role

Job Title:

Teams Phone - Customer Engineer

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

We are seeking a highly skilled Customer Engineer specializing in Microsoft Teams Phone. The ideal candidate will help customers empower their employees, maximize employee productivity and drive success and seamless operation of Microsoft Teams Phone to our customers. This role is customer-facing and requires excellent communication skills, both verbal and written, to interact with technical, non-technical and leadership contacts at customers.

Required skills:

Hard skills

In-depth expertise in Teams Telephony architecture, configuration, and operations
Proven experience with global telecom services, including number management, regulatory compliance and other country-specific requirements, across ~160 countries
Strong knowledge of legacy and modern network and security technologies, aligned with Microsoft best practices and tailored to customer requirements and legal compliance across ~160 countries, to help driving the global network Architecture.
Several years’ experience designing and deploying complex global environments with elevated security requirements (government)
Experienced in migrating Skype for Business (including UCMA) to Teams in complex, secure, primarily on premises/hybrid environments
Good understanding of business and fulfillment (IMAC) processes to define system specifications for a multi-organization service provisioning system
Skilled in producing system architecture specifications, migration/operations concepts, and other formal documentation, following architectural frameworks such as TOGAF and HERMES

Soft skills

Experienced in managing and presenting multiple stakeholders and partners, from field service up to C-level
Fluent in German and English
Excellent communication skills and the ability to manage difficult stakeholder and project members.
Available to work on-site (Bern) at least 1 day per week, occasionally up to 3 days a week.
Eligible for Swiss government security clearance

Location:

CHE Work-at-Home

Language Requirements:

Time Type:

Full time

Aplyr's read

Concentrix excels in delivering customer experience solutions globally, attracting professionals in technology and customer engagement to enhance business performance.
Synthesized from recent postings & public sources

What's promising

•Concentrix offers diverse career opportunities across technology and customer service roles.
•The company has a strong global presence, providing international career mobility.
•Investment in technology solutions enhances their competitive edge in customer engagement.

What to watch

•High employee turnover is a common issue in the BPO industry.
•Work-life balance can be challenging due to demanding client needs.
•Limited public information about career growth opportunities within Concentrix.

Why Concentrix

•Concentrix's focus on technology-driven customer solutions differentiates it in the BPO sector.
•The company supports bilingual and multilingual roles, reflecting its global client base.
•Concentrix's strategic partnerships enhance its service offerings and market reach.

Aplyr’s read is generated by AI from public sources. Was it useful?

About Concentrix

Concentrix

concentrix.com

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Concentrix is a global provider of customer experience solutions and technology, specializing in customer engagement and improving business performance.