About the role
We are Kaizen Gaming
Kaizen Gaming, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 20 markets. We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment.
We are a diverse team of more than 2.700 Kaizeners, from 40+ nationalities spreading across 3 continents.
Our #oneteam is proud to be among the Best Workplaces in Europe and certified Great Place to Work across our offices. Here, there’ll be no average day for you. Ready to Press Play on Potential?
Let’s start with the role
- Provide second-level support to customer service agents.
- Provide specialized support by solving problems that the frontline team is unable to resolve.
- Monitor internal systems for new Responsible Gaming alerts and flagged accounts.
- Handle Possible Suicide Attempt (PSA).
- Collaborate with internal and external stakeholders to ensure excellent customer support;
- Offer support across countries in English, when necessary.
- Identify and highlight opportunities for process improvement;
What you’ll bring:
- High school diploma or equivalent required; Associate’s degree preferred.
- No prior experience required; previous experience in a customer support or administrative role will be considered an asset.
- Proficiency in data entry and the Microsoft Office Suite.
- Strong attention to detail with a proactive willingness to learn.
- Effective communication and strong teamwork skills.
- Excellent written and verbal communication skills in English.
- Native-level proficiency in Swedish.
Kaizen Gaming Perks
- Hybrid way of working
- A buddy will support you with your onboarding
- Competitive pay and bonus scheme
- ⚕️ Private health insurance for you and your family
- Monthly meal allowance
- ⭐Developmental 360° feedback framework
- Unlimited access to Udemy & continuous training
- #LI-Hybrid
- #LI-NG
Recruitment Privacy Notice
Regarding the data you share with us, you may find and read our recruitment privacy notice here.
We are an equal opportunity employer committed to fostering a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds, regardless of race, gender, religion, sexual orientation,or age.
Aplyr's read
Kaizen Gaming is a dynamic player in online gaming and sports betting, attracting talent in tech innovation and responsible gaming practices.
What's promising
- •Kaizen Gaming is rapidly expanding, offering numerous opportunities for career growth in tech and gaming.
- •The company invests heavily in innovative technology, enhancing customer experiences in the gaming sector.
- •Kaizen Gaming prioritizes responsible gaming, reflecting a commitment to ethical business practices.
What to watch
- •The online gaming industry faces strict regulatory scrutiny, which could impact business operations.
- •High competition in the gaming sector may pressure Kaizen Gaming to continuously innovate.
- •Economic fluctuations can affect consumer spending on gaming and betting services.
Why Kaizen Gaming
- •Kaizen Gaming combines cutting-edge technology with engaging gaming experiences, setting it apart in the industry.
- •The company has a strong focus on responsible gaming, distinguishing it from competitors.
- •Kaizen Gaming's diverse role offerings highlight its commitment to innovation and employee development.
Aplyr’s read is generated by AI from public sources. Was it useful?
About Kaizen Gaming
Kaizen Gaming is a leading gaming and technology company that operates in the online gaming and sports betting sectors, providing innovative solutions and engaging experiences for customers.
