Senior Associate - Operations

Why Globalisation Excellence (GE) 

Zinnov’s Globalisation Excellence (GE) practice helps enterprises build and scale Global Capability Centers (GCCs) end-to-end — from Design & Discovery to Build, Scale, and Run. 

In GE, you don’t work in silos. You: 

• Own complex, end-to-end client journeys 
• Work across GCC advisory, managed services, and BOT / outsourcing models 
• Influence leadership decisions that shape long-term talent and operating strategies 

This is where strategy meets execution — and where talent plays a defining role. 

About the Role 

As a Senior Associate – Operations, you will ensure smooth day-to-day administration and transport operations for client locations — with high ownership across routing, safety, vendor coordination, and employee support. This role is designed for an execution-first operator who thrives in detail-heavy environments, maintains strict process discipline, and ensures reliable service delivery with minimal escalations. 

You will manage transportation operations end-to-end — from daily cab routing and escort confirmations to compliance checks, audits, and vendor scorecards — while serving as the first point of contact for employee transport-related support. 

What You’ll Do 

Transport Operations & Daily Routing 

• Generate and share accurate cab routing lists daily for security escorts. 

• Optimize routes to minimize travel time and costs while maintaining service quality. 

• Update and confirm daily escort security service for each trip. 

Compliance & Safety Governance 

• Ensure vehicles and drivers have up-to-date, compliant documentation. 

• Coordinate with vendors to ensure timely and safe logins/logouts with GPS tracking and adherence to safety protocols. 

Employee Enrollment & Support 

• Enroll employees in the transport tool and share trip details via SMS/app notifications. 

• Address employee queries promptly via phone or email with strong responsiveness and closure discipline. 

Event & VIP Transportation 

• Arrange transportation for VIP events, team outings, and airport transfers with strong planning and coordination. 

Audits, Tracking & Vendor Performance 

• Conduct weekly audits on cabs and transport operations to maintain quality and compliance. 

• Maintain monthly vendor scorecards and track service performance and improvement actions. 

Site Operations Support 

• Oversee reception and meal operations as required, ensuring smooth execution and reporting on service quality and performance. 

What You Bring 

Qualifications & Experience 

• Bachelor’s degree in Business Administration, Office Management, or a related field. 

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