About the role

Join Our Journey in Transforming Data into Insights

At CluedIn, we’re reshaping the future of data management with an Azure-native, graph-based Modern Master Data Management (MDM) platform that simplifies and accelerates how businesses manage their data—making it faster, smarter, and more accessible. Trusted by global industry leaders, our technology enables organisations to unlock the full value of their data and drive meaningful transformation.

As Microsoft’s preferred MDM partner and the first solution integrated with Azure OpenAI, we’re setting new standards for innovation in this space. Backed by five-star reviews on Gartner Peer Insights and seamless integration with Microsoft’s data services, CluedIn delivers powerful, scalable solutions built for the enterprise.

Our team’s expertise, passion, and bold ideas drive our innovation. Together, we’re reimagining what’s possible in data management.

About the Role – Global Operations Manager

We’re looking for a Global Operations Manager to lead our Product Support & Operations function, ensuring the reliability, performance, and scalability of our platform globally.

This is a critical role at the intersection of engineering, product, and customer delivery, where you’ll drive operational excellence, lead a growing team, and shape how we scale our infrastructure and support capabilities.

You’ll take ownership of our Azure-based Kubernetes environments, improve automation and processes, and ensure we consistently meet (and exceed) SLA expectations. This role reports into our Chief Technology Officer.

Key Responsibilities

Own the performance, stability, and uptime of our global Azure infrastructure

Lead and develop a high-performing operations team

Drive automation and reduce manual operational overhead

Oversee incident management and ensure rapid resolution within SLA targets

Continuously improve processes, tooling, and documentation

Implement and maintain monitoring and alerting systems

Collaborate closely with Product, Engineering, and Customer teams

Manage operational budgets and optimise resource allocation

Provide clear reporting and insights to senior leadership

What Success Looks Like

High system reliability and SLA adherence

Fast, effective incident resolution

Strong, well-documented operational processes

A continuously improving and upskilled team

Scalable, efficient infrastructure supporting business growth

What We’re Looking For

Strong experience managing cloud infrastructure (Azure preferred)

Deep knowledge of Kubernetes environments

Proven leadership experience in DevOps / Operations teams

Experience driving automation and process improvements

Strong stakeholder communication skills

A proactive, ownership-driven mindset

Why Join CluedIn

Lead the Change – Be at the forefront of the data revolution

Microsoft-Backed Innovation – Work with cutting-edge Azure technologies

Grow Continuously – Dedicated learning and development opportunities

Diverse & Collaborative Team – Innovation thrives in our culture

Flexible by Design – Remote-first with flexible working

Benefits

Eligibility for Stock options

Skills & Tags
rust azure kubernetes ai devops data product design

Aplyr's read

CluedIn is a data management platform focused on helping organizations harness their data effectively, attracting tech-savvy professionals with a knack for innovative solutions.
Synthesized from recent postings & public sources

What's promising

•CluedIn offers a modern platform that simplifies complex data management tasks.
•The company is growing, as evidenced by recent hires in operations and engineering.
•CluedIn's focus on data connectivity appeals to organizations seeking data-driven decision-making.

What to watch

•Limited public information about CluedIn's long-term financial stability.
•The niche focus on data management may limit broader career opportunities.
•Potential high-pressure environment due to the fast-paced tech industry.

Why CluedIn

•CluedIn's platform integrates seamlessly with existing data systems.
•The company emphasizes innovative data solutions, setting it apart from traditional data management firms.
•CluedIn's approach to data connectivity is tailored for modern business needs.

Aplyr’s read is generated by AI from public sources. Was it useful?