Automotive Internal Advisor

Ready to join a winning team? Your next opportunity awaits at Fletcher Jones Motorcars. We are hiring an Internal Service Advisor to join the team.  

The Internal Service Advisor plays a crucial role in the success of both the Sales and Service departments of the dealership. This role is responsible for serving as a liaison between multiple departments to ensure vehicles are efficiently prepared to be sold and added to the inventory in a timely manner.

 

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• 401(k)
• 401(k) matching
• Flexible spending account
• Professional development assistance
• Life insurance
• Employee assistance plan
• Disability insurance

 

 Responsibilities

• Prepare accurate Repair Orders with detailed cost, labor and repair time estimates and review with the appropriate manager.
• Coordinate with Service, Parts and/or third-party vendors to schedule and execute repairs and/or services.
• Follow the progress of vehicles through service to ensure days-to-market requirements are met.
• Thorough and timely communication and follow up with management.
• Maintain appropriate levels of customer service and client retention by resolving customer complaints or concerns immediately and appropriately; assume ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.

Qualifications

• Valid driver’s license and clean driving record
• Previous experience as a Service Advisor preferred

Pay: $24 - $27 / hour