About the role

About Us

SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 4,100 associates, the company’s products are sold at key retailers, online and offline, and through distributors around the world.

AI at SharkNinja

At SharkNinja, we’re building an AI-native culture. We’re not waiting for the future; we’re creating it. Our people are expected to experiment boldly, adopt new tools, and continuously raise what’s possible to create meaningful impact for our consumers. If you believe the best way to do your job hasn’t been invented yet, you’ll fit right in.

Overview

We are seeking a CX Systems Developer Lead to design, build, and scale integrated consumer experience solutions across Salesforce Service Cloud and our Enterprise CCaaS platform (Zoom, experience with Genesys or Amazon Connect is also relevant).

This is a hands-on role focused on developing workflows, APIs, and automation that connect CRM, contact center, and enterprise systems to deliver a seamless, omnichannel consumer journey.

You will work at the intersection of CRM, CCaaS, integrations, and AI, contributing to intelligent automation, conversational experiences, and data-driven workflows that improve both consumer and agent outcomes.

You will lead AI solutions that leverage structured and unstructured data across multiple repositories to enable intelligent automation and contextual consumer interactions.

You will lead the design from architecture through implementation, including integration patterns, data flow design, and automation strategy.

Candidates who hold or are actively pursuing Salesforce certifications are strongly encouraged to apply.

Key Responsibilities

CX Systems Development & Architecture

Lead and implement CX technology solutions across Salesforce Service Cloud and an Enterprise CCaaS platform (Zoom) that enables scalable and intelligent service operations.

Lead and maintain:

IVR and intelligent routing logic

Workflow automation and case management processes

Service workflows across omnichannel consumer interactions

System integrations across CRM, CCaaS, and enterprise systems

Support solutions that support a seamless omnichannel consumer journey across voice, messaging, chat, and digital channels.

Partner with product owners and CX stakeholders to translate business requirements into technical, workflows, and automation solutions that improve operational efficiency and consumer satisfaction.

CX Platform Integration & Orchestration

Design and build and maintain integrations that enable seamless communication between Salesforce Service Cloud, CCaaS platforms, and adjacent enterprise systems.

Responsibilities include:

Contribute to implementing integration patterns (synchronous, asynchronous, event-driven) to support scalable and resilient CX workflows.

Build and maintain API-based integrations between CRM, CCaaS, and enterprise platforms

Implementing event-driven workflows and automation across CX systems

Integrating CX platforms with enterprise systems such as:

order management systems

identity and authentication services

product or support knowledge repositories

analytics and reporting platforms

Ensuring real-time data synchronization across CX platforms to maintain a unified consumer view

Troubleshooting and resolve integration issues to ensure reliability, scalability, and performance

AI, Digital Automation & Conversational Systems

Contribute to the design and implementation of AI-driven automation capabilities across CX platforms to improve service efficiency and consumer experience.

Skills & Tags

go rust ai ios data analytics product design

Aplyr's read

SharkNinja excels in creating high-performance kitchen and home appliances, attracting innovative thinkers and problem solvers eager to simplify everyday tasks.
Synthesized from recent postings & public sources

What's promising

•SharkNinja consistently delivers innovative products that resonate with consumers seeking efficiency.
•The company offers diverse roles across global markets, indicating robust international growth.
•SharkNinja's focus on high-performance products attracts talent interested in cutting-edge technology.

What to watch

•Limited public information about the company's work-life balance and employee satisfaction.
•The competitive consumer goods market may pressure SharkNinja's profit margins.
•Potential challenges in maintaining innovation pace as the company scales globally.

Why SharkNinja

•SharkNinja's emphasis on simplifying everyday tasks sets its products apart.
•The company leverages a strong global presence to reach diverse consumer bases.
•SharkNinja's focus on high-performance, innovative appliances differentiates it from traditional consumer goods companies.

Aplyr’s read is generated by AI from public sources. Was it useful?

About SharkNinja

SharkNinja

sharkninja.com

View company

SharkNinja is a consumer goods company specializing in innovative kitchen and home appliances, known for its high-performance products that simplify everyday tasks.