Senior Technical Product Manager – Patient Experience Solution

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Technology Product & Platform Management

Job Sub Function:

Technical Product Management

Job Category:

Scientific/Technology

All Job Posting Locations:

Singapore, Singapore

Job Description:

About Innovative Medicine

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Learn more at https://www.jnj.com/innovative-medicine

We are searching for the best talent for a Technical Product Manager, Patient Experience to be located in Singapore.

Purpose: The role is responsible for the technical product leadership and lifecycle ownership of a portfolio of patient experience solutions across APAC, including:

• Patient‑facing digital portals or applications supporting enrollment, education, reminders, and service access

• Patient CRM and case management solutions used by care coordinators and service vendors

• Data and insights platforms delivering dashboards, analytics, and decision support to internal Patient Experience leads and market teams

The role translates business, patient, and operational needs into scalable, compliant, and outcome‑driven digital solutions, and acts as the connective layer between business stakeholders, patient‑facing operations, and technology delivery teams to ensure measurable value and high‑quality patient and support program provider experiences across APAC.

You will be responsible for:

Product Strategy, Roadmap & Delivery

• Own and evolve the product roadmap for patient portals, PSP CRM/case management capabilities, and patient experience data & insights platforms, aligned to business priorities and market needs.

• Partner proactively with internal and external stakeholders to clarify value propositions, support go-to-market readiness, identify problems and continuous product improvement opportunities.

• Influence investment priorities and sequencing across multiple product components and markets.

• Ensure portfolio coherence across patient‑facing, operational, and analytics solutions to support end‑to‑end patient journeys.

• Ensure stakeholder communications, escalations, and governance processes are handled effectively

Product Execution and Operations Excellence

• Drive requirements definition across patient digital experiences, care coordinator workflows, and internal insights use cases.

• Ensure delivered solutions support usability, operational efficiency, and data‑driven decision‑making for Patient Experience leads.

• Oversee operational performance and continuous improvement across the owned product portfolio.

• Manage product delivery and operation budgets, tracking spend and ROI

Governance, Risk & Compliance

• Lead technical engagement with Information and System Security, Privacy, Quality, and Regulatory partners

• Ensure solutions meet GxP, data privacy, data residency, and audit requirements across APAC

• Drive proactive risk identification and mitigation at regional scale

Solution Design & Architecture Decision Responsibilities

• Lead architectural trade-off decisions in partnership with Architecture and Engineering leads

• Reduces delivery and compliance risk through proactive technical governance

Qualifications / Requirements:

Core Competencies

• Experience with patient support programs, patient engagement platforms, or healthcare CRM (e.g. Salesforce Health Cloud)

• Strong understanding of APAC regulatory, privacy, and data residency requirements

• Demonstrated ability to operate within a product model.

• Familiarity with integrations, data flows, and downstream process impacts.

Soft Skills

• Clear and concise communicator, capable of engaging business leaders, engineers, and patient‑facing teams.

• Problem-solving mindset with ability to work through ambiguity.

• Skilled in partnership, conflict resolution, and expectation-setting within cross‑functional teams.

• Experience influencing without authority in large matrix organizations

• Highly organized and able to manage competing priorities in a fast-moving environment.

Qualifications

• Bachelor’s degree in information technology, Computer Science, Business, or related field.

• 5+ years of experience in product analysis, business analysis, or related technical functional roles.

• Experience working in healthcare, pharmaceuticals, or regulated environments is preferred.

• Familiarity with patient experience operations is a strong advantage.

#LI-Hybrid

 

 

Required Skills:

 

 

Preferred Skills:

Analytical Reasoning, Coaching, Cost Management, Critical Thinking, Give Feedback, Human-Computer Interaction (HCI), Organizing, Performance Measurement, Product Development, Product Improvements, Product Strategies, Project Management Methodology (PMM), Research and Development, Software Development Management, Strategic Supply Chain Management, Technical Credibility, Technical Writing