About the role

Aplyr's Quick Take

This role is about managing relationships with high-value customers to ensure they achieve their goals using LearnUpon's platform. You'll be a trusted advisor, focusing on customer retention and identifying opportunities for growth. It's primarily an individual contributor role within the Customer Success team.

Good fit

Ideal candidates have experience in customer success or account management, with strong consultative skills and a focus on measurable outcomes. A collaborative working style and the ability to engage with clients across different time zones will be beneficial.

Worth noting

The position requires a hybrid work model, with three days in the Salt Lake City office. The role emphasizes data-driven decision-making and cross-functional collaboration, which may appeal to those who enjoy working closely with product and sales teams.

Work Mode: Hybrid 3 days per week in our Salt Lake City office

Department: Customer Experience

About the Company

LearnUpon partners with over 1,600 organizations globally to unlock the potential of employees, customers & members through learning that’s easy, scalable and focused on results.

About the Team

The LearnUpon Customer Success team is a global group operating within a collaborative, supportive environment where collective accomplishments are celebrated. Members of this team take deep ownership of their portfolios across the US, EMEA, and APAC regions, acting as trusted advisors to ensure clients achieve meaningful business outcomes. With a sharp focus on protecting and growing revenue, they proactively secure customer retention and unlock strategic expansion opportunities by consistently demonstrating ROI and leveraging data-driven health insights. Additionally, they work cross-functionally across multiple time zones, partnering closely with internal Product and Sales teams to advocate for client needs and directly influence the product roadmap.

About the Opportunity

The Customer Success Manager is responsible for managing a portfolio of high-value customers, ensuring they achieve meaningful outcomes and realize long-term value through LearnUpon. This role combines consultative engagement, structured success planning, and commercial awareness. You will act as a trusted advisor, leading with curiosity, aligning to customer objectives, and guiding them toward sustained success while identifying opportunities to expand value. This role is focused on delivering strong outcomes and retention, owning renewal readiness, and expansion opportunities.

In addition, you'll be responsible for:

Own a portfolio of customers, ensuring they achieve defined business outcomes and realize measurable value through LearnUpon
Develop a deep understanding of customer objectives and align LearnUpon solutions to clear, trackable success metrics
Lead structured success planning and ongoing engagement, including business reviews and outcome-focused conversations
Ensure customers are positioned for successful renewals and expansion through consistent value demonstration and proactive planning
Act as a trusted advisor, using curiosity and insight to guide customers toward improved outcomes and navigate change
Identify expansion opportunities based on customer outcomes and usage to support growth conversations
Collaborate cross-functionally with Implementation, Support, and Solutions teams to deliver a seamless customer experience
Maintain strong operational discipline, including account insights, prioritization, and contributing to initiatives that improve team performance and customer outcomes

Skills & Experience

Must-Haves

2–5+ years experience in Customer Success, Account Management, or a consultative customer-facing role within SaaS
Proven success managing and growing relationships with Enterprise or high-value customers, with a track record of driving retention and expansion through strong customer outcomes
A consultative, value-led mindset, leading with curiosity, ownership, and a focus on helping customers achieve meaningful results
Commercial awareness, with confidence supporting renewal and expansion conversations as a natural extension of value delivered
Strong communication and presentation skills, with the ability to engage and influence a range of stakeholders
Ability to manage competing priorities across a portfolio of customers
Sound judgment and problem-solving ability in complex or ambiguous situations

Nice-to-Haves

Experience in eLearning, EdTech, or Learning Management Systems
Familiarity with APIs, integrations, or Single Sign-On (SSO)
Experience working cross-functionally in a scaled SaaS environment

*If you don't tick every box but believe this role is a mutually good fit, please don't hesitate to apply. We'd love to hear from you.

Why choose LearnUpon?

From comprehensive rewards and generous time off to meaningful investment in your growth and development, LearnUpon gives you the support, trust, and opportunity to do the most impactful work of your career.

Learn more here.

Hiring Process

Qualified applicants may be invited to an initial screening call with a member of our TA Team.
Successful candidates will be invited to a series of practical interviews.
Finally, candidates will have an interview with our COO.
Successful candidates will be contacted with an offer to join our team.

Note: At LearnUpon, we utilize AI to enhance the speed and quality of our screening and assessment practices, but our hiring decisions are always human.

If you need any accommodations during the hiring process, please reach out to us at peopleops@learnupon.com.

LearnUpon is an Equal Opportunities Employer

We do not discriminate on the basis of gender, marital status, family status, age disability, sexual orientation, race, religion, membership of the Traveller community, or any other legally protected status.

Check out our Careers site and Instagram to learn more about working at LearnUpon.

By submitting your application, you agree to LearnUpon's Privacy Policy.

Skills & Tags

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Aplyr's read

LearnUpon is a dynamic player in the e-learning sector, attracting professionals keen on shaping innovative training solutions for organizations worldwide.
Synthesized from recent postings & public sources

What's promising

•Strong growth trajectory in the e-learning space with increasing demand for LMS solutions.
•Diverse roles indicate a commitment to expanding both technical and customer-facing teams.
•Focus on security and reliability with recent hires in information security and site reliability engineering.

What to watch

•Competitive market with numerous established LMS providers could pressure growth.
•Potentially high workload in fast-paced environment as the company scales.
•Limited public information about company culture and employee satisfaction.

Why LearnUpon

•Emphasis on customer success with multiple hires dedicated to enhancing client relationships.
•Investment in strategic events marketing suggests a focus on brand visibility and networking.
•Cloud-based platform offers scalable solutions, appealing to organizations of varying sizes.

Aplyr’s read is generated by AI from public sources. Was it useful?