About the role

Aplyr's Quick Take

This role is primarily about providing support and administration for the Genesys Cloud CX platform, focusing on resolving customer issues and creating technical documentation. It’s an individual contributor role that requires strong problem-solving skills and experience with Genesys systems.

Good fit

Ideal candidates will have at least 2 years of experience in a similar support role, particularly with Genesys Cloud CX, and possess strong analytical and communication skills. A background in IT support or customer service in a tech environment would be beneficial.

Worth noting

The company encourages applications from diverse backgrounds, including those without a college degree and veterans, which suggests a commitment to inclusivity. The role may involve handling critical incidents, which could be high-pressure at times.

Key Responsibilities

Genesys applications and systems support/administration in a multi-cultured environment.
Deliver excellent customer service to resolve customer issues, questions, or concerns regarding the Genesys Cloud CX platform.
Create and update technical documentation, knowledge base articles, and troubleshooting guides to assist both customers and internal teams in resolving common issues efficiently.
Work closely with the team and handle tickets and all incidents including Critical circumstances.
Demonstrate analytical programming and problem-solving skills including software operation diagnostics.

Required Qualifications

2 or more years in a role supporting in Genesys Cloud CX platform.
Strong English communication, problem solving and analytical skills
Bachelor’s Degree in related field or equivalent work experience

Desired Qualifications

Troubleshooting experience in Genesys contact center environment - Genesys Cloud CX
Knowledgeable in Telephony terminology and components such as VoIP, SIP, etc.
Genesys Cloud certifications (Genesys Cloud Professional, Developer)

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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Aplyr's read

Cardinal Health, a key player in global healthcare, thrives on innovation and efficiency, attracting professionals from engineering to logistics who drive transformative health solutions.
Synthesized from recent postings & public sources

What's promising

•Cardinal Health offers a wide range of roles, from engineering to logistics, indicating diverse career opportunities.
•The company's global presence provides employees with international exposure and growth potential.
•Investment in technology and innovation supports a forward-thinking work environment.

What to watch

•The healthcare sector's regulatory environment may pose compliance challenges.
•Operational complexity in a large company can slow decision-making processes.
•Intense competition in healthcare services could impact market share and growth.

Why Cardinal Health

•Cardinal Health's integrated approach combines healthcare services with product solutions.
•The company has a strong focus on supply chain optimization in healthcare.
•Its commitment to customized solutions sets it apart in addressing specific client needs.

Aplyr’s read is generated by AI from public sources. Was it useful?

About Cardinal Health

Cardinal Health

cardinalhealth.com

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Cardinal Health is a global, integrated healthcare services and products company that provides customized solutions for hospitals, healthcare systems, pharmacies, and manufacturers.