About the role

Aplyr's Quick Take

This role is primarily about designing and implementing application solutions for clients using Genesys Cloud. You'll be responsible for translating client requirements into functional applications, testing them, and providing ongoing support. It's a mix of technical leadership and client interaction, so expect to engage with both developers and clients regularly.

Good fit

Ideal candidates will have a strong background in cloud application architecture, with several years of experience in a similar role. A proactive, client-focused approach and the ability to mentor others will help you thrive here.

Worth noting

The role includes responsibilities like leading a team of developers and participating in hiring, which suggests a blend of technical and managerial duties. Be prepared for on-call responsibilities and a focus on client satisfaction, which can lead to additional opportunities.

• Works with customers as needed to translate design requirements into application solutions, ensuring the requirements are met according to the team’s and practice area’s standards and best practices.

• Communicates with project manager/client to identify application requirements.

• Ensures applications meet the standards and requirements of both the client and project manager.

• Conducts tests of the application for functionality, reliability, and stabilization.

• Deploys/implements the application to the client.

• Maintains and supports existing applications by fixing problems, addressing issues, and determining the need for enhancements.

• Demonstrates concern for meeting client needs in a manner that provides satisfaction and excellent results for the client, leading to additional opportunities within the client account.

• Performs all tasks within the budget and on time while meeting all necessary project requirements. Communicates regularly if budget and/or scope changes.

• Demonstrate professionalism and leadership in representing the Company to customers and vendors.

• Core PureCloud handler development & maintenance.

• Monitor and respond to system errors. Participate in on-call rotation.

• Follow-up on and resolve outstanding issues in a timely manner.

• Update customer to reflect changes in system configuration as needed.

• Ability to lead a group of CCaaS developers and quality analysts by providing them necessary technical mentoring.

• Ability to multi-task is imperative.

• Participate in interviewing candidates and making hiring recommendations.

• Accurately forecast utilization and consulting revenue.

• Establishing and executing ongoing personnel technical training and growth plans

• Understand system hardware/software to be able to identify problems and provide a remedy.

• Handle TAC/Engineering escalations as directed by the team lead or team manager.

Skills & Tags

go ai design

Aplyr's read

TTEC Digital specializes in customer experience technology, offering digital transformation services to enhance client engagement. It's ideal for tech-savvy professionals in customer-focused roles.
Synthesized from recent postings & public sources

What's promising

•Strong focus on digital transformation in customer experience management.
•Diverse range of roles from technical to strategic positions.
•Opportunities to work with leading technology platforms like AWS, Microsoft, and Google.

What to watch

•Limited public information about company culture and employee satisfaction.
•Potential for high-pressure environment due to client demands in digital transformation.
•Frequent need for specialized technical skills may limit broader career mobility.

Why TTEC Digital

•Expertise in integrating major technology platforms for customer experience solutions.
•Specialized roles in cutting-edge technologies like NICE CXone and Five9 VCC.
•Focus on high-level strategic roles, such as Vice President Digital Sales Executives.

Aplyr’s read is generated by AI from public sources. Was it useful?

About TTEC Digital

TTEC Digital

ttecdigital.com

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TTEC Digital is a customer experience technology and services company that helps organizations improve their customer engagement through digital transformation.