Senior Credit Operations Analyst - Loan Operations

When Florence Nightingale arrived at the British Army hospital in Scutari in 1854, soldiers were dying at ten times the rate of battlefield casualties, not from wounds but from a total breakdown in operations. There were no reliable records, no supply controls, no sanitation standards, and no documented processes. She built all of it: independent supply chains, laundry and kitchen operations, patient tracking systems, and evidence-based documentation she later used to drive reforms before a Royal Commission. The mortality rate fell from over 40% to 2%. Her work did not just save lives at Scutari. It created modern nursing, reshaped hospital design worldwide, and proved that reliable outcomes require reliable systems. That is the kind of operator we are looking for at Mercury.

Mercury is a financial technology company building banking products for ambitious businesses. We have grown from a startup banking* platform to a company that manages tens of billions in deposits, and now we are taking the next step: pursuing a de novo bank charter to become a full-fledged bank. As we transition from fintech to a regulated institution, we are building a full commercial lending operation from the ground up. The documentation this person writes, the controls they design, and the evidence they build will be reviewed by bank regulators as part of Mercury's formal examination process. We need an operator who understands that weight and is motivated by it. 

Our goal is to build a credit and lending operation that looks nothing like a traditional bank: efficient by design, scalable from first principles, and built to meet the standards of a fully regulated institution from day one. This is a hands-on, senior individual contributor role that is expected to evolve into a team leadership position as Mercury's lending program grows.

*Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.

What you will do

• Own loan booking, quality control, disbursements, payoffs, lien tracking, and reconciliation, establishing single-point ownership over activities currently distributed across multiple teams
• Design and implement a formal quality control function between underwriting approval and loan booking, establishing a control layer that scales with Mercury's credit products and regulatory obligations
• Build scalable, bank-grade workflows for each stage of the loan servicing lifecycle
• Design operational infrastructure for Standby Letters of Credit, including collateral controls, contingent liability tracking, and release procedures
• Translate operational requirements into system specifications, test plans, and user acceptance criteria in partnership with development teams
• Establish procedural documentation, SLAs, and control frameworks that hold up to regulatory examination
• Build and maintain loan tapes and operational reporting across the portfolio
• Contribute to standing up the broader credit program ahead of bank launch, including operational standards, procedures, controls, and exam-readiness documentation

Who you are

• Curious – you go out of your way to understand the work that surrounds you, not just your own. You learn how adjacent systems, teams, and processes work before you are forced to, because understanding the full picture is how you do your job well
• A builder – you have stood something up from scratch before and you are drawn to that kind of work, not daunted by it
• Precise – small errors in loan servicing cascade into audit findings, customer impact, and regulatory exposure. You know that, and you operate accordingly
• A systems thinker – you trace a workflow from intake to general ledger and spot where it will break before it does
• Resourceful – you use AI tools to draft, automate, and scale your output, and you treat new tools as leverage, not overhead
• Collaborative – you step into gaps and work with a team-first mentality, even when you own a function independently

What we are looking for

• Ideal candidates will have 5+ years of experience across banking, fintech, or private credit operations. An inclusive 2+ years of experience in credit operations or loan s