Copilot Cloud Solution Architect (CSA)

The Copilot Cloud Solution Architect (CSA) role within the International Customer Success Unit (iCSU) supports enterprise customer success by contributing to the deployment and configuration of Copilot Studio (Agent‑based) solutions. 

This role is focused on helping customers implement and operationalize AI through the configuration of Copilot Studio agents, leveraging Power Platform connectors and automation capabilities to integrate enterprise data sources and business processes into agent‑driven solutions. 

The primary technical workload for this role is the deployment and configuration of Copilot Studio agents and supporting automation patterns. Familiarity with Microsoft 365 Copilot adoption scenarios is beneficial but considered a supplemental capability, not the primary focus of this position. 

Copilot Studio Agent Configuration (Primary Focus) 

• Assist in configuring and testing Copilot Studio agents aligned to enterprise customer business process scenarios 

• Support integration of agents with Microsoft 365 content sources such as SharePoint, Teams, and enterprise file systems 

• Contribute to configuration of:  

• Agent topics 

• Actions 

• Connectors 

• Support automation workflows using Power Platform connectors and low‑code automation tools 
  
  

AI Solution Delivery Support 

• Assist in delivery of Copilot Studio pilots, proofs of concept (PoCs), and technical validation engagements 

• Execute defined technical delivery tasks supporting readiness and early deployment of agent‑based Copilot solutions 

• Support customers in preparing for secure and compliant AI‑enabled agent deployments aligned to governance requirements 
  
  

Copilot Adoption Support (Supplemental) 

• Provide support to Microsoft 365 Copilot adoption efforts where required 

• Assist in identifying readiness or change‑management blockers 
  
  

Collaboration & Technical Growth 

• Collaborate with CSAMs, partners, and virtual teams to support delivery of Copilot Studio engagements 

• Continue to build technical proficiency in:  

• Copilot Studio agent configuration 

• Power Platform environments 

• Connector‑based automation 
  
  

Operational Excellence 

• Operate according to required operational excellence standards, including time tracking and documentation 

• Follow established tools and practices to identify, escalate, and help mitigate technical or delivery blockers 

• Execute work in compliance with Microsoft policies and governance frameworks 

Required Qualifications 

• Bachelor’s Degree in Computer Science, Information Technology, Engineering, Business, or related field 
  AND 
  2+ years of experience in cloud, infrastructure, IT consulting/support, systems administration, or related technical roles 
  OR equivalent experience 

• 2+ years of experience in a customer‑facing technical role 

• 2+ years of experience contributing to technical solution delivery efforts 

• This role requires proficiency in written, reading, and conversational Brazilian Portuguese and English.
  
  

Core Technical Skills (Required) 

Foundational experience or demonstrable interest in: 

• Copilot Studio agent configuration 

• Power Platform environments 

• Connector‑based automation 
  
  

Supplemental Skills 

Awareness of: 

• Microsoft 365 Copilot usage scenarios 

• SharePoint / Teams content grounding 
  
  

Preferred Qualifications 

• Technical certifications in cloud platforms (e.g., Azure) 

• Exposure to Power Platform automation or low‑code solutions 

• Experience supporting pilots or early deployment initiatives 

• Proficiency in written, reading, and conversational Spanish.