About the role

Aplyr's Quick Take

This role is about leading the product strategy for autonomous agents in conversational AI, focusing on their deployment in enterprise settings. You'll define how these agents operate, manage tasks, and interact with users across various channels. It's an individual contributor role that requires a deep understanding of AI and customer experience.

Good fit

Ideal candidates have several years of product management experience in AI or tech, with a strong grasp of customer experience and enterprise solutions. A hands-on, analytical approach and the ability to translate complex concepts into actionable strategies will help you thrive here.

Worth noting

The role involves working at the cutting edge of AI technology, which may appeal to those passionate about innovation. However, the spec is vague on day-to-day responsibilities, which could lead to uncertainty in expectations.

About the Company:

Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.

Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!

About the Role

Netomi is hiring a Senior Product Manager to own the product strategy and execution roadmap for Autonomous Agents in the conversational AI domain. This role is responsible for defining how Netomi’s agents reason, plan, execute multi-step tasks, and collaborate across channels—from chat and voice to email and messaging—in production-grade enterprise environments.

You will work at the intersection of agentic AI research, real-world enterprise deployments, and platform reliability. You will define what autonomous agents look like for Netomi customers: how they understand goals, invoke tools and APIs, manage state across long-horizon tasks, recover from failures, and hand off gracefully to human agents when needed.

You should understand what ‘successful autonomous agent deployment’ looks like in production: multi-turn reasoning loops, tool/workflow execution reliability, memory and context management, human-in-the-loop escalation, observability of agent behavior, and cost/latency constraints at enterprise scale.

Skills & Tags

go ai product

Aplyr's read

Netomi is at the forefront of AI-driven customer service automation, attracting tech-savvy professionals eager to innovate in customer experience solutions.
Synthesized from recent postings & public sources

What's promising

•Netomi's AI technology significantly enhances customer support efficiency.
•The company is expanding, evident from diverse recent hires across engineering and management roles.
•Netomi offers opportunities to work on cutting-edge AI applications in customer service.

What to watch

•Competition in AI-driven customer service is intense, posing challenges for market differentiation.
•Limited public information about company culture and employee satisfaction.
•The fast-paced environment may lead to high pressure and demanding workloads.

Why Netomi

•Netomi focuses specifically on AI for customer service, setting it apart from broader AI companies.
•The platform's ability to integrate with existing customer experience tools is a key differentiator.
•Netomi's emphasis on autonomous agents highlights its commitment to innovative solutions.

Aplyr’s read is generated by AI from public sources. Was it useful?

About Netomi

Netomi

netomi.com

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Netomi is a customer service automation platform that leverages artificial intelligence to enhance customer experiences and streamline support processes.