About the role

Aplyr's Quick Take

This role is primarily about providing high-level customer support within a distribution center, acting as a liaison between sales teams and customers. You'll manage order processes, handle inquiries, and resolve issues, requiring strong communication and multitasking skills. It's an individual contributor role focused on customer service and operational support.

Good fit

Ideal candidates have 2-4 years of experience in customer service or related fields, with a knack for problem-solving and multitasking. A background in warehousing or distribution is beneficial, and you should be comfortable communicating with various stakeholders.

Worth noting

The position offers a hybrid work arrangement, allowing for some remote work. The salary range is relatively low for the responsibilities outlined, which may be a concern for some applicants.

Position:

Customer Support Associate II - Distribution Center

Job Description:

Arrow is looking for a Customer Support Associate II to join our team. This position is based in our Guadalajara distribution center (Located in Parque Nogales, Zapopan) and works to Arrow’s programming center and sales teams to best serve Arrow customers.

What You'll Be Doing:

Provide an expert level of customer service to the Component Sales teams, direct customers and the programming production team. Driving our customers order performance and exceeding expectations. This is to further enhance Arrow's position within our customers and suppliers.
Responsible for overseeing the Order to Invoicing processes for their customer base. Value-add order entry, maintenance, follow up, first article issue triage, managing inbound customer quote requests in Unity, AEGIS and Service desk.
Support sales team and direct customer contact within Bond/Planned Demand and FQR/CAPA quality assurance processes.
Assist Sales with overall quote to order issues, identifying adaptor support, automation, adaptor conversion, quote revisions, helping to facilitate First Article Samples, expedites and sub inventory processes.
Attend Sales and customer conference calls as well as coordinate and direct facility visits, tours and audits; representing the Programming/Distribution enters processes and providing direction for correct paths to resolution.
Liaison between Sales and our customers for the Programming/Distribution centers production teams. Provides the first point of escalation for Sales and the customer.

What We're Looking For:

Bachelor's degree or equivalent combination of education, experience and training
Minimum 2-4 years related experience in customer service, warehousing, manufacturing, distribution, quality and/or programming
Problem resolution, conflict management and solution development skills
Heavy multi-tasking with calls, emails, meetings or walk-up inquiries
Project management experience
Knowledge of Microsoft Office applications – Office, Excel, PowerPoint
Excellent verbal and written communication; must be fluent in English

Work Arrangement:

Hybrid: 3 days in our distribution center (Parque Nogales, Zapopan) / 2 days work from home

What's In It For You:

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.

30 days of Christmas bonus
40% vacation premium
10 vacation days
Vision Assistance
Life Insurance
Healthcare Insurance
Food/Pantry Vouchers
Restaurant Vouchers
Savings Fund
Growth Opportunities, and more!

Apply Today!

Annual Hiring Range/Hourly Rate:

$19,991.67 - $22,733.33 MXN Monthly

Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.

Location:

MX-JAL-Zapopan, Mexico (Guad Whse)

Time Type:

Full time

Job Category:

Business Support

EEO Statement:

Please be sure to include all work history on your resume including: temporary employment, work as a contractor, other subsidiaries, changes in entities legal name, etc.

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity or national origin. (EEO policy Mexico)

Aplyr's read

Arrow Electronics is a key player in technology solutions, employing a diverse workforce from engineers to sales professionals to drive innovation in electronics distribution.
Synthesized from recent postings & public sources

What's promising

•Strong global presence with operations in over 80 countries, offering vast career opportunities.
•Diverse role offerings from engineering to sales, catering to various career paths.
•Focus on cutting-edge technology solutions, keeping employees at the forefront of industry advancements.

What to watch

•Highly competitive industry may lead to pressure on margins and job security.
•Complex organizational structure could lead to bureaucratic challenges.
•Rapid technological changes require constant skill updates, potentially increasing employee stress.

Why Arrow Electronics

•Specializes in both electronic components and enterprise computing solutions, offering a broad industry scope.
•Strong emphasis on innovation, reflected in diverse engineering and technical roles.
•Global distribution network provides employees with international exposure and opportunities.

Aplyr’s read is generated by AI from public sources. Was it useful?