Principal Process Improvement Specialist, Cross Mile Continuous Improvement (XMCI)

The Global Standards & Customer Excellence (GSCE) organization is seeking a Principal Process Improvement to drive network-wide projects and innovate new processes at scale to join our Cross Mile Continuous Improvement (XMCI) team. This role serves as a strategic owner for complex CI initiatives and builds the mechanisms that determine where the organization should focus its improvement efforts. The Principal Process Improvement evaluates training, project opportunities across North America Operations, validates impact and resource requirements, and ensures that only the highest value Kaizens and CI programs move forward. This includes building prioritization tools, aligning stakeholders on selection criteria, and maintaining clear visibility into program status and results.

The XMCI team plays a vital role in governance and optimizing cross-business unit resource allocation, ensuring that NA Operations stakeholder project requests are effectively managed and prioritized. Through centralized communication and coordination, we facilitate seamless project execution across our network while maintaining operational efficiency at the local level. The team's scope encompasses two essential project categories: delivering a common Amazon CI culture across NA Operations and executing CI initiatives that enhance operational excellence by empowering local leadership. This dual focus allows us to drive both operational optimization and central responsibility across Amazon Stores, contributing significantly to Amazon's long-term commitment to cultivating a global culture of Lean Excellence.

As a Principal Process Improvement Specialist, you will shape the long-term roadmap for CI trainings, projects, guide decision making for senior leaders, and develop mechanisms that improve performance across Safety, Quality, People, and Cost. You will partner with leaders across Operations, Technology, Finance, and Learning to validate ROI, strengthen governance routines, and scale best practices. This role requires strong analytical skills, high ownership, and an ability to influence across teams to build a consistent and sustainable improvement culture across North America Operations.


Key job responsibilities
- Build and evolve the executive Lean capability strategy, including development of advanced leadership curriculum tailored for Directors, VPs, and senior functional leaders across NA Ops.
- Design enterprise-level executive training experiences that translate Lean principles into strategic leadership behaviors, decision making routines, and organizational operating mechanisms.
- Serve as lead facilitator for executive Lean workshops and immersive learning experiences, delivering high-caliber sessions for senior leaders across the organization.
- Own end to end program design including vision definition, strategy development, roadmapping, resourcing recommendations, and change management planning.
- Influence senior leaders through clear narratives, executive briefs, impact models, and recommendations that drive alignment on priorities and tradeoffs.
- Partner with VP and Director stakeholders to identify leadership capability gaps and shape executive development interventions aligned to strategic business priorities.
- Benchmark external best practices and emerging industry trends in executive education, Lean leadership, and enterprise transformation to continuously evolve program content.
- Partner with technical and data teams to identify automation opportunities and integrate AI enabled tools into CI workflows, reporting, and validation.
- Develop success metrics and adoption mechanisms to measure training effectiveness, leadership behavior change, and business impact across participating organizations.
- Build facilitator standards and quality mechanisms to ensure executive training content and delivery consistently meet senior leadership expectations.
- Up to 50% travel required.

About the team
The XMCI team's mission is to be the standard for world-class continuous improvement for global logistics to support Amazon's goal of becoming Earth's Best Employer. We work backwards from customer needs to develop mechanisms, technology, and content to deliver the right training at the right time. These training solutions prepare our learners to be successful in driving safety, quality, people and cost metrics within our business.

Through governance, we are strategic thinkers; impactful gatekeepers; communications consultants, crisis and risk managers, and brand ambassadors focused on delivering communications that build the GSCE reputation from the inside out.

Basic Qualifications

- Bachelor's degree or equivalent
- Demonstrated experience in owning and driving the strategy and definition of Continuous Improvement, with the ability to articulate and execute a clear vision for future product developments.
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