Account Manager

Confirmed live in the last 24 hours

Canto

US - Remote

On-site

Posted May 1, 2026

Job Description

Build Your Career at Canto – Where Innovation Meets Impact

At Canto, we’re not just transforming digital asset management—we’re creating a workplace where talented individuals can thrive. As a leader in DAM, we empower businesses to organize, manage, and distribute their digital assets seamlessly. With 4,000+ customers worldwide, our success is driven by passionate people who bring creativity, collaboration, and innovation to everything they do.

Joining Canto means becoming part of a dynamic team where your contributions truly matter.

We foster a culture of continuous learning, open communication, and hands-on impact. Here, you'll have the opportunity to take on exciting challenges, develop your skills, and grow alongside a company that’s making waves in the industry. We believe in supporting our team members, valuing fresh ideas, and celebrating every success together.

If you're looking for a career where you can make a difference, expand your expertise, and be part of a global community, Canto is the place for you. We’re growing fast and looking for driven individuals who are ready to shape the future with us. Come build something great at Canto!

Role: Account Manager

Location: US - Remote (See eligible states below)

This is an evergreen posting. While we may not have an immediate opening, we keep this role open because we are always looking for exceptional talent in this area.

Role Overview:

The Account Management team is at the core of Canto. We focus on making a real business impact for customers, not just supporting the technical specs of our product. Account Managers are expected to coach customers to optimize their sales strategy to take advantage of the best practices. We're one of the bigger teams at Canto and we work to connect cross-functional stakeholders from product, marketing, and even engineering with customers. The ownership is tangible on this team - our customers' pain is our pain and their win is our win.

Role Responsibilities – What you will be doing

Highly organized with strong project management and time management skills - prioritizing workload in order to deliver client commitments and meet deadlines

Keep opportunities & contacts up-to-date in SFDC with actionable next steps

Build trust and credibility with our customers as evidenced by positive customer feedback

Actively Identify opportunities for account expansion and revenue growth

Execute customer renewal cycles between 120-90 days prior to the account’s respective subscription end date.

Strong organization and documentation skills in Salesforce to track account reviews

Clearly document account health checks in preparation to communicate recommendations back to customers to ensure they're maximizing Canto’s impact.

Know when to escalate customer situations to management and appropriately handle support issues and customer concerns in a timely manner

Understand the contractual language of all your customers and where we need to “shore up” existing contracts to ensure ongoing success for Canto.

Research important details about existing customers (companies’ latest venture capital funding, hiring goals, stakeholders, adoption and success metrics/criteria, etc.) in order to facilitate expansion opportunities

Partner cross-functionally with Sales, Implementation, and Product teams to ensure a smooth transition from customer onboarding through the annual renewal cycle; serving as their consistent point of contact in order to deliver a seamless, high-quality customer experience.

Be proactive in strategic planning; deliver value-based messaging to motivate customer actions and continuously plot the course for strong cases for customer renewals.

Strategically plan customer 12-month roadmaps which continuously progress the customer towards their specific platform goals, account growth, and overall success with Canto.

Facilitate, on target or above, quarterly discovery conversations and perform account health checks to proactively identify opportunities to increase the value add of upgrade offerings and advocate to expand the footprint of Canto within your owned customers’ business.

Required Qualifications & Experience

3-5 years of CSM relationship or account management experience working in software as a service (SaaS). Plus: Proven track record of ability to upsell add on products.

Ability to successfully analyze customer accounts, identifying churn signals and escalating at-risk accounts in a timely manner

Be extremely customer-centric, working with the customer to create a success plan, achieve customer business objectives and drive adoption of the platform

Create account growth opportunities, presenting and selling across executive-level decision makers, providing value-based solutions and building strong relationships

Continually measure and monitor Customer Health metrics and KPIs. Proactively identify issues and coordinate with Canto teams to proactively remediate issues as they are identified.

Highly proficient in leveraging internal tools, including ChurnZero and Pendo, to centrally monitor customer activity and other key data points to Identify risk and growth opportunities