Director of Pre-Sales Engineering & Customer Success

ZeroTier leads the world in next-generation connectivity and cybersecurity. Our platform provides highly secure, peer-to-peer virtual networks, relied upon by millions of users and businesses - from individual users and startups to mid-scale enterprises and Fortune 500 companies. We’re backed by awesome investors including Battery Ventures, Bonfire Ventures, and Anorak Ventures.

ZeroTier is seeking a Director of Pre-Sales Engineering & Customer Success to lead and scale our Customer Success function while serving as our founding pre-sales technical leader. This is a highly strategic, hands-on role responsible for ensuring customer success across a deeply technical product while directly supporting complex sales engagements in the near term.

This role will initially operate as a player-coach: owning Customer Success end-to-end, acting as the primary pre-sales technical resource for high-impact opportunities, and laying the foundation for a scalable Sales Engineering function. The Director will be budgeted to hire and build a dedicated Sales Engineer under them and will transition from day-to-day deal support to enablement, escalation, and team leadership as the organization scales.

Reporting to the SVP of Global Operations, this role has significant autonomy, executive visibility, and influence across Sales, Product, Engineering, and Operations. You will play a critical role in shaping how ZeroTier delivers value to customers, from first technical validation through long-term success and expansion.