About the role

Position:

Customer Service Officer

Job Description:

Principal Accountabilities
● Responsible for working on quotes for small to medium customers.
● Review, understand, and verify all data is complete on the Strategic Quote Coversheet (SQCS). Preparation and data entry of customer quotes into Arrow's IQ and Sales Desktop system. Download customer quote information from 3rd party software tools, and format and prepare data for entry into Arrow IQ quote tool which may require intermediate Excel skills.
● Identify and correct any NEDA assignment discrepancies in the IQ tool. Initial scrubbing of part numbers for accuracy using Part Search and Component Quest tools.
● Accurately PMView and communicate the quote strategy set by the SMR into the Basic Quote Cover Sheet. Monitor and action the Unassigned Quote Queue.
● Upon completion of Markup, down load quote from Arrow IQ system back into the requested format. Verify data and prepare quote for return to customer.

Job Complexity
● Has developed knowledge and skills through formal training or considerable work experience
● Entry level often for those with work experience in the skill area
● Works within established procedures with a moderate degree of supervision
● Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures and makes sound decisions

Experience / Education
Typically requires a 2 year degree and 2–4 years of experience or High school graduate with equivalent related experience. May require specific certifications.

Location:

TW-Hsinchu, Taiwan (Gongdaowu Rd)

Time Type:

Full time

Job Category:

Business Support

Aplyr's read

Arrow Electronics is a key player in technology solutions, employing a diverse workforce from engineers to sales professionals to drive innovation in electronics distribution.
Synthesized from recent postings & public sources

What's promising

•Strong global presence with operations in over 80 countries, offering vast career opportunities.
•Diverse role offerings from engineering to sales, catering to various career paths.
•Focus on cutting-edge technology solutions, keeping employees at the forefront of industry advancements.

What to watch

•Highly competitive industry may lead to pressure on margins and job security.
•Complex organizational structure could lead to bureaucratic challenges.
•Rapid technological changes require constant skill updates, potentially increasing employee stress.

Why Arrow Electronics

•Specializes in both electronic components and enterprise computing solutions, offering a broad industry scope.
•Strong emphasis on innovation, reflected in diverse engineering and technical roles.
•Global distribution network provides employees with international exposure and opportunities.

Aplyr’s read is generated by AI from public sources. Was it useful?