About the role

Aplyr's Quick Take

The Enterprise Account Coordinator role involves managing day-to-day operations for assigned accounts, focusing on customer service and logistics coordination. This is primarily an individual contributor role where you'll handle customer communications, load management, and ensure smooth operations.

Good fit

Ideal candidates have at least a year of experience in transportation or logistics and possess strong communication skills. A detail-oriented, proactive approach and the ability to thrive in a fast-paced environment will help you succeed.

Worth noting

The role emphasizes customer service and relationship building, which may appeal to those who enjoy direct interaction with clients. The job also requires handling various logistics tasks, which could be overwhelming for someone not accustomed to multitasking.

JOB PURPOSE

The Account Coordinator is responsible for the execution of day-to-day tasks for the accounts assigned to them and their team, maintaining daily contact with our customers and acting as the face of NTG to our customer operations teams.
 

ESSENTIAL DUTIES AND RESPONSIBILITIES

Act as the front-line resource to provide customer service on the assigned account(s)
Manage assigned account(s) load-board as it fits each account; ensure prompt build and activation of loads, proper load coverage, proactive customer communication with updates throughout transit, and provide proof of delivery to customers once the load has delivered
Monitor and manage account’s building, scheduling, and tracking responsibilities

Manage communication of all applicable loads to after-hours tracking and coverage teams
Help develop and execute the customer service expectations for all associated accounts
Respond to all customer emails within the expected time window of the customer
Provide best-in-class service/communication to assigned customers in an effort to grow the relationships
Monitor and manage account’s shipments to assure best practices are maintained

When applicable, manage account’s TMS/Portals to maintain best practices
Complete required training
“Close out” accessorial requests (TONU, driver assist, detention, etc.) within 24hrs of carrier’s request or per customer requirements
Maintain knowledge on NTG’s service offerings to identify opportunities for modal and regional diversification with customer
Consistent communication with Account Managers and Operations Leads about growth opportunities

Perform other related duties assigned

JOB REQUIREMENTS

Bachelor’s degree in Business or related field preferred but not required
1 year of transportation or logistics experience strongly preferred
Strong communication and negotiation skills

KNOWLEDGE, SKILLS, AND ABILITIES

Exceptional customer service and problem solving skills
Competitive nature with a sense of urgency in a fast-paced environment
Attention to detail and highly organized
Team player with multi-tasking and prioritizing abilities

MS Office proficiency and related computer knowledge
Microsoft Excel experience preferred

**MAY PERFORM OTHER DUTIES AS ASSIGNED**

WORK ENVIRONMENT

Standard office environment, usually indoors away from the elements with moderate noise. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL EFFORT

Maintain a stationary position for extended periods; move about the office, operate computers and files, as needed; and frequently communicate with others. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is required to stand, walk, and reach with hands and arms. Occasionally, the employee is required to lift boxes up to 20 pounds. 

SCHEDULING

This is a full-time benefits-eligible position, working Monday through Friday; 8:00 a.m. – 5:00 p.m. An employee in this position must be available to work occasionally on weekends and evenings, during peak periods.

TRAVEL

Local travel is required. Out of state travel is limited, but may be required for special training/conferences.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required.

EEOC/ADA STATEMENT:

We are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, gender, sexual orientation, age, religion, disability, veteran, or any other status prohibited by applicable national, federal, state or local law. In an effort to recruit, develop and retain top talent, we are committed to a policy of nondiscrimination in all personnel practices to ensure equal opportunity for employment, promotion, and training for a more inclusive workforce.

RECRUITMENT SCAM NOTICE:

Transportation Insight/Nolan Transportation Group is aware of scams involving fake job interviews and offers. Our hiring process includes a formal interview with a member of our recruitment team. We do not conduct interviews exclusively through text or instant messaging platforms. TI/NTG does not require candidates to pay for training, equipment, or any other fees as a condition of employment. Any request for payment is a scam. Official communication from our recruitment team about your application will only come from emails ending in ‘@ntgfreight.com’ or from ‘transportationinsight@myworkday.com.'

Aplyr's read

NTG excels in logistics and freight brokerage, attracting dynamic professionals in sales and operations to drive transportation solutions across diverse modes.
Synthesized from recent postings & public sources

What's promising

•NTG offers diverse transportation solutions including truckload, LTL, and intermodal services.
•The company is expanding rapidly, with numerous roles available in sales and operations.
•NTG's focus on logistics innovation supports career growth in a dynamic industry.

What to watch

•The logistics industry can be highly competitive, impacting job stability.
•Limited public information about NTG's workplace culture and employee satisfaction.
•Frequent travel or relocation may be required for some sales roles.

Why NTG

•NTG's specialization in multiple transportation modes sets it apart in the logistics sector.
•The company is actively hiring for future roles, indicating planned growth.
•NTG's strategic locations across major U.S. cities enhance market reach.

Aplyr’s read is generated by AI from public sources. Was it useful?

About NTG

NTG

ntgfreight.com

View company

NTG is a logistics and freight brokerage company specializing in providing transportation solutions across various modes, including truckload, less-than-truckload, and intermodal services.