Mgr, Client Services GFS

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.

Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Major Duties :1. Responsible for managing the overall workload of the team, setting of objectives, tracking of performance against objectives, performance management of the overall team etc. 2. Ensures and maintains client service levels to dedicated client(s) by ensuring the timely and accurate delivery of reports/information, attends operational meetings both internally and externally with key client(s) 3. Monitor performance to ensure the team is adhering to the client(s) Service Level Agreement(s). Attend operational meetings both internally and externally with key clients 4. Cultivates and maintains working relationship with Relationship Managers, Client Service Delivery Managers and other Service Managers to ensure client service needs are met 5. Acts as the key client contact within area of expertise and follows up on day-to-day client queries and issue resolution 6. Responsible for identifying and addressing service issues as and when they arise 7. Provides technical expertise for new or complex products/services and oversees the implementation of new processes to support these products/services on an ongoing basis to ensure that client needs are met 8. Provides management reporting on transactions, including statistics on volume, productivity, new development and service impact to clients 9. Assists client, partners, and staff with complex problem resolution 10. Role is balanced between high level operational execution and development, and execution of strategic direction of business function activities 11. Develops periodic goals, organizes the work, sets short-term priorities, monitors all activities, and ensures timely and accurate completion of the work. 12. Maintains risk management and compliance programs and activities for their assigned group Knowledge :Excellent oral and written communication skills is required Knowledge of financial industry operations, including fiduciary services and use of trust systems is required Analytical and problem solving skills is required Leadership and organizational skills are required to develop periodic goals and to manage and motivate team members towards the goals set Experience :A College or University degree and/or relevant proven work experience is required.

Work Authorization

Applicants must have the right to work in Ireland at the time of application and for the duration of employment.

Please note that Northern Trust is unable to provide employment permit sponsorship for this role. This includes Critical Skills Employment Permits, General Employment Permits, Intra-Company Transfer Employment Permits, Stamp 1G permissions, and other employment permits under Irish immigration frameworks.

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.

Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com, or alternatively you can discuss your individual requirements with the recruiter you are working with.