About the role
You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.
Job Description:
external MIS Specialist
MIS
- Provide support and maintenance to existing management information systems (MIS)
- Generate and distribute management reports in accurate and timely manner
- Provide recommendations to update current MIS to improve reporting efficiency and consistency
- Perform data analysis for generating reports on periodic basis
- Develop and support MIS system for performance management and internal communication
- Provide strong reporting and analytical information support to management team
- Generate both periodic and ad hoc reports as needed
- Participate in cross-functional meetings to resolve recurring MIS related issues
- Provides analytical support for special projects
KEY COMPETENCIES:
- Expert user of Excel
- Strong problem solving and analytical skills.
- Ability to produce meaningful results from data.
- Experience in consolidating and analyzing data sources.
- Understanding of queuing theory and Call Centre mathematics.
- Excellent written and verbal communication skills.
- Superior collaborative working abilities.
- Attention to detail and in-depth planning, organizational and time management skills.
- Comfortable learning new applications quickly with minimal direction.
- Experience forecasting in call center environments
- Tableau Developer
- Experienced user of VBA and/or Tableau
- IEX/Nice user
ASSETS:
- Experience in using large databases with complex relationships between tables
- Experience in daily monitoring in a call center environment
- Strong familiarity with Call Centre scheduling software such as IEX
Job Category:
Call CentrePosting End Date:
05/07/2026Aplyr's read
Sun Life is a global financial services leader, attracting professionals in insurance and investment with a focus on innovation and international growth.
What's promising
- •Sun Life has a strong international presence, offering diverse career opportunities across various regions.
- •The company invests in cutting-edge technology, hiring roles like AI Innovator and MLOps Engineer.
- •Sun Life provides a wide range of roles, from actuarial to data governance, appealing to diverse skill sets.
What to watch
- •The financial services industry is highly competitive, posing challenges for market differentiation.
- •Regulatory changes in different countries can impact Sun Life's operations and strategic decisions.
- •Economic downturns may affect demand for insurance and investment products, impacting revenue.
Why Sun Life
- •Sun Life emphasizes innovation in technology, evident from roles like Manager, AI Innovator.
- •The company offers a global career path, with significant operations in Asia and North America.
- •Sun Life's focus on productivity and capability development is highlighted by dedicated leadership roles.
Aplyr’s read is generated by AI from public sources. Was it useful?
About Sun Life
Sun Life is a leading international financial services organization providing a diverse range of insurance and investment products.
