People Business Systems Manager

About the Role

The People Operations, Systems & Innovation team builds the operational infrastructure powering BridgeBio's People function — replacing fragmented, manual processes with intelligent, integrated systems that scale with a commercial-stage biotech. Our north star is an AI-native People operating model where Workday, Greenhouse, ServiceNow, and Moveworks function as a single system, routine HR volume is handled by intelligent agents, and every process is designed for where we're going — not optimized for where we are.

The Business Systems Manager is BridgeBio's senior functional owner across this stack. Operating within a joint IT & People Technology model, this role owns product and system administration for all People systems and actively shapes the team's AI architecture and innovation agenda.

This is not a ticket-queue role. The Business Systems Manager drives a structured roadmap, governs IT/People change control, translates business requirements into system design, and ensures every configuration decision is made before building. This role is equally fluent in system architecture and employee experience design — and brings both lenses to every project they own.

Core Responsibilities

Systems Ownership & SDLC Delivery

• Serve as primary functional administrator and HRIS product owner for Workday HCM across Core, Compensation, Talent, Absence, and Benefits
• Own the People systems SDLC end-to-end — from requirements through UAT sign-off, Go/No-Go, hypercare, and project closure
• Lead structured requirements gathering with business owners across People, Finance, Legal, and TA; translate into PRDs, process flows, and formal test plans
• Manage semi-annual Workday release cycles: feature evaluation, impact assessment, testing coordination, and change communication
• Own the enhancement intake and prioritization pipeline, maintaining a versioned requirements library across all People systems

Integrations, Compliance & Controls

• Monitor and maintain all People system integrations (Workday, Greenhouse, VNDLY, Payroll, Benefits, ServiceNow); target <1% error rate month-over-month
• Serve as named HR Business Process Owner in SOX documentation — co-approving in-scope change evidence with the IT System Owner
• Maintain user access controls, SoD controls, and UAR evidence across all audit cycles

AI Architecture & Automation

• Contribute to the team's AI innovation agenda — evaluate and deploy AI-native tools and LLM-based automations across the HR technology stack
• Architect AI-powered workflows in Moveworks/Maverick and Databricks; build data pipelines from Workday, Greenhouse, and ADP to support workforce planning and analytics
• Own the Maverick People Assistant implementation: service catalog design, CMS authoring standards, agentic workflow configuration, and the Moveworks-to-ServiceNow integration layer
• Govern all AI deployments through a responsible AI framework (fairness, data privacy, compliance, auditability, human oversight) before production

Employee Experience & Service Design

• Design People systems from the employee's perspective — map the full HR journey, identify friction points, and ensure configuration produces an intuitive, consistent experience
• Own the HR service catalog: define every People team service, its delivery channel, SLA, and experience metrics
• Architect the self-service channel strategy across Workday, ServiceNow, and the AI People bot; measure containment rate and time-to-resolution as primary KPIs

Greenhouse ATS & Contingent Workforce

• Own Greenhouse ATS configuration end-to-end — pipeline architecture, interview kits, scorecards, offer workflows, and data hygiene
• Manage the Greenhouse-to-Workday integration: zero manual rekey from offer acceptance through Day 1 provisioning
• Own the VNDLY contingent workforce platform: onboarding/offboarding workflows, tenure monitoring, classification controls, and Workday record synchronization

Who You Are

• Intentional and outcomes-driven — you lead with conviction, make data-informed decisions, hold high standards, and communicate with candor
• Systems Depth: 5+ years of hands-on Workday HCM administration as a named system owner or HRIS product owner in a regulated environment; demonstrated Greenhouse ATS and VNDLY (or equivalent VMS) experience
• Configuration Expertise: Deep knowledge of Workday business processes, security roles, calculated fields, and EIB imports; hands-on ServiceNow HRSD configuration; SOX ITGC compliance with named control ownership
• Requirements & Delivery: Proven ability to lead structured discovery with non-technical business owners and translate requirements into PRDs, SDDs, and test plans across the full SDLC
• Data & Analytics: Comfortable with Workday Report Writer, EIB, and structured data; Databricks/SQL for people analytics pipelines is a strong plus
• AI & Automation: Demonstrated experience evaluating and deploying AI/LLM tools; hands-on Moveworks or equivalent conversational AI platform experience (agent configuration, intent taxonomy, RAG) strongly preferred; familiarity with low-code automation (n8n, Zapier, Cowork) and responsible AI governance
• Experience Designer: You think in journeys and service catalogs, not tickets and configurations; track record of using listening data to drive measurable improvements
• Cross-Functional Partner: Proven ability to build credibility across IT, Finance, Legal, and TA — equally comfortable co-signing a SOX control and running a discovery session with an HRBP
• On-site Commitment: Based in the San Francisco Bay Area; available to work regularly from SF and Palo Alto offices