Pool Host

The Woodlands Country Club, Palmer Course - The Woodlands, TX

Arcis Golf team members thrive on anticipating needs, forging connections, and elevating experiences for our team, members, and guests. We are an inclusive team of unique individuals who show up each day with a grateful spirit, humble heart, and a genuine respect for one another.

Job Overview

Welcome and warmly greet guests on arrival. Take reservations and manage the efficient and timely seating of our guests to a table that best serves their wishes. Ability to understand and communicate food and beverage selections, have a team focus mentality, adhere to club’s standards of service, maintain a professional appearance and clean work environment, as well as, display a positive and friendly attitude.

General Responsibilities

• Acknowledge members/guests and meet or exceed their expectations. Have an awareness of all table flow and timing throughout one's shift. Foresee and troubleshoot problems before they occur.
• Check station charts, monitor scheduled personnel and plan room set-up based upon anticipated member and guest counts and needs.
• Reservations - be aware of reservations, banquets, daily specials, and functions taking place when taking large reservations.
• Greet and seat members and guests to a table with a present server. Be careful not to over-seat any one section and provide other staff as back up if this happens. Relay messages to servers, server assistants, and management.
• Assure proper attention is given to each table and assist in F&B service as needed.
• Check with other dining areas when time permits to assure that service standards are being met.
• Provide members/guests with estimated waiting time, always maintaining a professional, courteous attitude.
• Seat guests based on guest preferences and balancing of customer flow in service stations.
• Inspect menus and highchairs for cleanliness and ensure there are no marks, stains or scratches; on menus check insert specials or menu updates.
• Check reservations against database for members’ special request (i.e., birthday cakes, high chairs, etc.) and inform servers and management.
• Thanks guests as they leave and invite them to return. Relay guest comments or suggestions to the manager on duty and inform them of any upcoming events.
• Attends pre-service training (line-up meeting).
• Adherence to Club’s uniform and grooming policy.
• Knowledge of, respect for and adherence to all staff privileges and responsibilities.
• Performs other appropriate duties as assigned by manager on duty.

Greeting the Member

All members will be greeted by the host(ess) in a timely manner and with the same cordiality.  Make them feel welcome! A greeting using last names should be used whenever possible. This conveys friendliness and familiarity and will create a start to an enjoyable day/evening. Ensure that you’ve recorded the member’s name and member number.

Seating the Guest

An efficient host(ess) knows what seats are available without having to let the guest wait. When not engaged in greeting or seating members, he/she should scan the dining room to ensure a member is not in need of service and that tables are being served properly.

When a server is not immediately available to answer a member's signal or the member seems to have that searching look, the host(ess) should step up and inquire, "May I be of assistance?"

When extra set-ups and chairs are needed at a table, have these changes made before taking the member to the table. Have unnecessary set-ups removed from the table.

Don't walk too fast or get too far in front of members while showing them to the table. Always seat members in a professional manner, pulling their chair out and handing each their menu. Do not seat a member at a dirty table. Each table must be completely clean and set-up before a member is seated. Inspect table for proper settings and be certain each seat is clean. Let them know their server will be right with them and whenever possible the name of their server. Observe which tables are set or need to be set and give instructions to bus persons for seating the next party. Keep menus clean and in good condition. Replace menus when necessary. Rotate seating to seat members equitably and not overburden servers. Maintain communication with servers to determine if they are ready for another party. Gather menus from the dining room. Police the floor and inspect the dining rooms for cleanliness. Make sure tables are properly set. Monitor member behavior and body language to determine if there is a problem. Monitor the servers' performances. Assume management duties during the period when they are absent from the floor.

Arcis Golf provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Arcis participates in E-Verify, the government program that certifies an employee's right to work for us in the U.S.