Marketing Coordinator, Member Experience - Contract

About Fetch

At Fetch, we’re dedicated to helping pets live their healthiest and happiest lives. Our comprehensive insurance coverage is designed with modern pet parents in mind, and we’re proud to support the veterinary, shelter, and breeder communities. We believe in ensuring pets receive the best care possible and are committed to making that vision a reality every day.

Fetch is a high-growth Warburg Pincus portfolio company with an expanding team of over 350 pet-loving employees working together to shape the future of pet health and wellness.

About the Industry

The pet insurance industry is more important than ever, offering peace of mind and financial protection for pet owners. The sector is expanding quickly, fueled by growing awareness of the need for accessible, high-quality veterinary care. With advances in veterinary medicine, pets now have access to the most effective treatments available, making pet insurance an essential component of modern pet care.

About the Role

This is a full-time contract role.

Overview

The Marketing Coordinator, Member Experience will be responsible for executing and coordinating the ongoing marketing and operational needs of Fetch Deals, Fetch Pet Rx, Fetch Online Vets and related member marketing programs. This includes maintaining the experience, coordinating launches and refreshes, supporting member communications, and ensuring all work is QA’d and delivered in a way that creates a strong member experience without overwhelming members.

This role will also be responsible for coordinating member communications across existing marketing channels, including email, chat, in-app messaging, IVR, and other owned channels, and for supporting the launch of new tactics, such as push notifications, to ensure all member communications work together as part of a cohesive experience.

This is an execution and coordination role responsible for ensuring all deliverables are incorporated cleanly into the broader member journey and member communications where appropriate.

This role is highly cross-functional and will work closely with Member Experience, Creative, Product, Tech, Lifecycle, and Partnerships.

Key Responsibilities

Own the day-to-day execution, upkeep, and communication coordination for Fetch Deals and related non-core member marketing programs once partnerships are signed and handed off.

Responsibilities include:

• Manage the regular refresh of the Deals assortment, including ticket submission and coordination of site updates
• Coordinate updates to the Deals experience, including partner placement, links, imagery, offer copy, and related content
• Ensure new deals, featured deals, and limited-time offers are launched accurately and on time
• Own QA for the Deals experience, including broken links, outdated offers, missing imagery, incorrect copy, and general member experience issues
• Partner with Product and Tech on site updates, ticket submission, bug resolution, and enhancements
• Support partner integration needs for launch and ongoing maintenance
• Own the calendar and coordination layer for member marketing programs outside the core experience, including Deals, Fetch Pet Rx, and Online Vet
• Ensure Fetch Pet Rx and Online Vet asks are incorporated cleanly into member communications and experiences where appropriate
• Own execution of the Deals newsletter and support related member communications across channels including email, chat, in-app messaging, IVR, and future channels such as push notifications
• Ensure communications across channels are connected, sequenced appropriately, and timed effectively as part of a cohesive member experience
• Help maintain balance across channels so members are informed without being overwhelmed
• Surface overlap, duplication, cadence issues, or sequencing concerns early so the overall member journey remains cohesive and effective

Success Measures

Success in this role should be measured by:

• Deals assortment is current, accurate, and well maintained
• Featured Deals and recurring