Specialist, Field Service Operations

We are looking for a motivated and driven Specialist, Field Service Operations, to join our Field Service Operations team. This is a critical role, responsible for coordinating with schools as well as scheduling and supporting our Field Service Technicians and our camera fleet across the country. This person will have ownership over a service visit from inception to resolution, ensuring the technician and school are supported throughout the full process. The ideal candidate will have a strong technical background, exceptional organizational and communication skills, an eagerness to pick up the phone for quick scheduling and resolution, and the ability to multi-task and execute coordination and support efforts in a fast-paced, customer-focused environment.  

 

The Outcomes You’ll Deliver 

• High-Quality Service Visits: The role ensures that all service visit types are executed accurately, on time, and with minimal disruption to provide schools with an exceptional customer experience. 
• Timely Support for On-site Technicians: Communicate with technicians quickly to diagnose issues, resolve problems fast, and ensure site visits are completed successfully the first time—reducing repeat visits and school downtime. 
• Accurate Data and Documentation: Diligently track work orders, visit outcomes, update contact information, and the like to aid in providing and maintaining clean, reliable data that supports reporting, future planning, and faster issue resolution.