About the role

As a Service Engineer, he/she is responsible for performing filed service on equipment with minimum supervision. As this role serves as a face in front of the customer, it is also expected of the service engineer to develop and maintain strong interpersonal relationships with customer representatives and therefore ensuring customer satisfaction within their assigned territories.

Main Responsibilities & Tasks:

Manage all on site installation, repair, maintenance and test tasks
Provide after-sales service for customers within agreed respond time.
Work with the service sales team to prepare the service contract or service proposal to customers.
Produce timely and detailed service reports & maintain a service history register for all relevant equipment/system.
Coordinate with local sub-contractors e.g. plumbing works whenever necessary for certain products and to provide overall supervision of the job.
Comprehend customer requirements and make appropriate recommendations/briefings
Liaise and co-operate with service support specialist on order processing.
Cooperate with technical team and share information across the organisation
Develop and maintain good rapport with customers and working colleagues for smooth operation of the business.
To always act in a responsible manner to avoid risk to self or to the company and comply with the workplace safety and health and security policy.
Undertake any relevant tasks as may be directed by the superior from time to time.

Qualifications & Skills:

Degree in Mechanical/Mechatronics/Electrical/Electronic Engineering
Minimum 3 years' experience in related industries
Prior experience in life science industry preferred
Ability to troubleshoot, test, repair and service technical equipment
Good team player and is able to work independently with minimum supervision.
Has good presentation and interpersonal skills
Require both good written and verbal communication skills in English & Chinese
Must be familiar with software programs e.g. Word, Excel etc.
Possess valid Car driving license

About Sartorius

Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.

We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.

Join our global team and become part of the solution. We are looking forward to receiving your application.
www.sartorius.com/careers

Aplyr's read

Sartorius is a leader in bioprocess solutions, attracting professionals in biotechnology and laboratory equipment, committed to advancing pharmaceutical innovations.
Synthesized from recent postings & public sources

What's promising

•Sartorius is a key player in the growing bioprocess solutions market.
•The company offers diverse roles from technical sales to scientific research.
•Sartorius invests in innovation, driving advancements in laboratory and pharmaceutical equipment.

What to watch

•The specialized nature of roles may limit opportunities for non-experts.
•Global operations could lead to complex organizational challenges.
•High competition in the biotech sector may pressure profit margins.

Why Sartorius

•Sartorius specializes in both bioprocess solutions and laboratory products.
•The company has a strong presence in the pharmaceutical equipment sector.
•Sartorius offers roles in cutting-edge fields like gene therapy and chromatography.

Aplyr’s read is generated by AI from public sources. Was it useful?