About the role

Aplyr's Quick Take

This role is about managing the onboarding process for new merchants at Shift4 Payments, ensuring they have a smooth transition from contract signing to system installation. You'll be hands-on with technical setups, training merchants, and solving problems as they arise, making it an individual contributor position focused on customer service and project management.

Good fit

Ideal candidates will have experience in customer support or project management, particularly in tech or payments. Strong communication skills and a knack for problem-solving are essential, along with a technical background to handle system configurations.

Worth noting

The role emphasizes a 'white-glove' service approach, which suggests a high level of customer interaction and satisfaction is expected. The job requires a mix of technical and interpersonal skills, which may not be common in typical onboarding roles.

Overview

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.

Summary
The Pre-Launch, Sr Associate manages the complete lifecycle of merchant onboarding, from contract to installation, before accounts transition to the Post-Launch team. This role requires technical expertise, strong communication skills, and project management ability to deliver a seamless onboarding experience. The Sr Associate also provides menu programming, training, and proactive problem-solving, ensuring white-glove service for Shift4’s SkyTab merchants.

Responsibilities

Build rapport with merchants to understand their POS needs, reporting requirements, and SkyTab configurations.
Independently manage the lifecycle of onboarding, including data gathering, configuration, and installation scheduling.
Program merchant menus, configure online ordering, and ensure marketplace integrations and orders are correct.
Train merchants on the usage of Shift4 products and services.
Provide white-glove service, ensuring merchant satisfaction throughout onboarding.
Maintain clear communication across all channels (email, phone, tickets, chat).
Research and apply problem-solving skills to assess feasibility of requests and create solutions.
Document interactions and configurations accurately using Excel, Microsoft Suite, Google Suite, and Monday.com.
Acquire and maintain industry knowledge of merchant processing and Shift4 systems.
Support special projects as assigned by leadership.

Qualifications

High school diploma or equivalent required.
Deep understanding of hardware platforms, configuration methods, deployment, and logistics.
Strong proficiency in Excel, Microsoft Suite, and Google Suite; experience with Monday.com is a plus.
Excellent written, oral, and listening communication skills.
Strong attention to detail with the ability to self-manage and think critically.
Natural problem-solving skills with the ability to de-escalate issues effectively.
Customer-focused mindset with a commitment to white-glove service.
Strong leadership and team collaboration skills.
Friendly, enthusiastic, and professional demeanor.
Bilingual (English/Spanish) is required.

Grade 5

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

Skills & Tags

go ai data product

Aplyr's read

Shift4 Payments is a fintech innovator offering secure payment solutions, attracting tech-savvy professionals focused on advancing digital transactions.
Synthesized from recent postings & public sources

What's promising

•Shift4 Payments has a robust suite of payment solutions catering to diverse business needs.
•The company is expanding rapidly, creating numerous job opportunities in tech and support roles.
•Shift4's focus on security aligns with increasing demand for safe digital payment solutions.

What to watch

•The payment processing industry is highly competitive, posing challenges for market share growth.
•Shift4's rapid expansion may strain internal resources and affect operational efficiency.
•Limited public information about employee satisfaction and company culture.

Why Shift4 Payments

•Shift4 Payments integrates seamlessly with various POS systems, enhancing business operations.
•The company offers end-to-end payment solutions, reducing reliance on multiple vendors.
•Shift4's technology supports a wide range of industries, from retail to hospitality.

Aplyr’s read is generated by AI from public sources. Was it useful?

About Shift4 Payments

Shift4 Payments

shift4.com

View company

Shift4 is a leading payment processing technology company that provides a comprehensive suite of solutions for businesses of all sizes, enabling them to accept payments securely and efficiently.