Team Lead, Accounts Receivable

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.

With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.

At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.

Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.

For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.

For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.

Reporting directly to the Senior Manager, the Team Lead, assumes full responsibility for the comprehensive management of large, complex accounts including accounts in the escalations phase, with a particular emphasis on business-to-business collections, account reconciliation, and collaborative engagement with both internal and external stakeholders. This individual will have exemplary verbal and written communication skills with the ability to engage and influence senior leaders.

The role of a Team Lead is pivotal in shaping both the strategic direction and operational effectiveness of the team. Beyond overseeing day-to-day collections on top key accounts and our escalations strategy, this position is responsible for driving initiatives that optimize cash flow, mitigate financial risk, and support organizational growth.

The ideal candidate will demonstrate meticulous attention to detail and sound judgment in navigating complex account scenarios, employing advanced negotiation and resolution strategies to secure payments while prioritizing customer retention and minimizing exposure to bad debt. The incumbent will be expected to prepare portfolio reports for management and actively participate in all escalation activities.

As a subject matter expert, the Team Lead will contribute to the development of standard operating procedures (SOPs) and participate in cross-functional departmental projects, including system migrations. The role also provides critical support to the Senior Manager, Accounts Receivable in the creation, documentation, and delivery of team-level training on new processes, systems, and policies.