Customer Success Manager

The Basics:

This position follows the Company’s hybrid schedule which currently requires employees to work in the office a minimum of three days per week: Krakow, Fabryczna.

The Customer Success Manager is critical to helping customers receive value from their investment in Tanium and to ensure Tanium maintains its enviable base of high value, loyal customers that rely on Tanium to manage all their endpoints. This customer facing role will be responsible for customers each having thousands of endpoints running the Tanium platform and solutions. The successful candidate will be able to manage a significant set of customers and use data and qualitative feedback to decide how best to engage resources to drive desired results. You will lead the Digital touch model of Customer Success for the EMEA region, helping to build it and run it.

What You'll Do:

• Ensure successful business outcomes for customers that lead to world-class retention and expansion for Tanium by collaborating with an account team of Sales, Solution Engineers, Domain Architects, and more
• Run the Digital Touch Engagement Model for EMEA, help to build it and fine tune it for maximum success across our region
• Understand the unique complexity of the customers and segmentation of customers you serve and create the best path to full Tanium platform adoption and expansion, leveraging your understanding of not only the customer’s environment but also insights as to how to overcome obstacles to implement new technologies
• Deep collaboration with CSMs and ACEs across EMEA to better engage customers within your Digital Touch Engagement Model scope, to triage, prioritize and address the risks they are facing but also helping their adoption of Tanium.
• Develop and maintain the necessary relationships with customers to ensure alignment to their business needs
• Identify where Tanium can be further integrated into customer business processes and controls to increase ROI and expand into new solution areas
• Perform activities and data management that help to drive adoption and value against an agreed-upon plan with the customer. This may include artifact creation (including Value Plans for customers), action and risk tracking, and updating internal data systems such as Salesforce and/or Gainsight
• Contribute proactively to internal practice development efforts to continually drive maturity and improvement of our Customer Success function
• Maintain a strong understanding of all aspects of the Tanium solutions and their value to customers

We're Looking For:

• Education 
  • BA/BS or equivalent experience preferred 

• Experience Required 
  • 3 plus years of experience in Customer Success preferably in a SaaS business model
  • Has demonstrated consulting and project management skills, experience with building strategic relationships that drive business value for customers
  • Working knowledge of endpoint technology and software industry
  • Full professional proficiency in English
  • Optional/Nice to Have: French speaking

• You are
  •  A highly organized self-starter who thrives in a fast-paced environment and is comfortable working in ambiguity 
  • Curious, willing to learn from others in your discipline, your customers, and other roles at Tanium 
  • Willing to contribute suggestions and ideas to further customer and Tanium goals 
  • Eager to become an expert in demonstrating value and return on investment to our customers 
  • Eager to learn technology foundations and become a technical advisor on the Tanium platform and solutions. 
  • A strong communicator and intuitive listener 
  • Professional, insightful, and values-driven
  • Motivated to help to solve the toughest IT problems faced by organizations today 

• Other
  • Travel ranging from 5 - 10%

Additional offering

• Attractive remuneration and comprehensive benefits  
• All full-time employees are eligible to receive restricted stock units. You can own part of the company you help to build 
• A value-based, transparent culture that fosters collaboration and innovation 
• Ability to work on complex and strategic global projects and initiatives  
• Career development opportunities  
• Health, vision and basic dental coverage - Tanium paying 100% of the premium
• Life & Disability + Critical Illness benefits - Tanium paying 100% of the premium
• Free food in the office

About Tanium 

On a mission. Together. 

At Tanium, we are stewards of a culture that emphasizes the importance of collaboration, respect, and diversity. In our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges, we are strengthened by our unique perspectives and by our collective actions.   

As a global organization with stakeholders around the world, it’s imperative that the diversity of our customers and communities is reflected internally in our team members. We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things.  

Our commitment to excellence and innovation has earned us a place on the Forbes Cloud 100 list for ten consecutive years, and we continue to be recognized worldwide as a great place to work. 

Taking care of our team members 

Each of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most.   

For more information on how Tanium processes your personal data, please see our Privacy Policy.