About the role

Aplyr's Quick Take

This role is for an IT Technician who provides both onsite and remote support, focusing on troubleshooting various technical issues like operating systems, printers, and business applications. It's primarily an individual contributor position, requiring hands-on problem-solving skills and customer service abilities.

Good fit

Ideal candidates have at least two years of helpdesk experience, are comfortable with Windows and Mac OS, and can handle a variety of technical issues independently. A collaborative mindset and strong communication skills will help you thrive here.

Worth noting

The pay is quite low at $6.89/hr, which may not be competitive for IT roles. Additionally, the position requires participation in an on-call rotation for after-hours support, which could be a downside for some.

Job Description:

Join Intelligent Technical Solutions, a dynamic and growing company, as our Technician II. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities:

This role is expected to be able to resolve the following technical issues with little or no assistance:
- Workstation operating system issues of any kind.
- Printer issues of any kind.
- Standard business application (Office, etc.) issues of any kind.
- Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
- Basic server issues.
- Basic networking issues.
- Answer incoming Quick Fix calls from clients.
Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations.

Job Qualifications:

Experience with Windows and Mac OS troubleshooting.
Minimum two years in Helpdesk support or a similar role.
Skilled in application troubleshooting, PC deployments/imaging, and user profile management.
Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
Proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
Experience with Managed Service Providers (MSPs) is highly desirable.

Job KPIs:

First-touch closed: Each ticket that is completed with only one time entry contributes to this number.
Utilization: The percentage of time that you are on the clock and billing time to client tickets
CSAT: Scores filled out by clients using the rating system in tickets

Job Requirements:

A home office set up that meets the following:
- A working computer with minimum of 8gb RAM, i5 Windows10 or macOS Big Sur.
- Stable internet connection with at least 5mbps download and upload.
- A quality headset with noise cancellation feature for meetings.
- A mobile phone that has the capacity to install the Microsoft Authentication app.
- HD webcam
- 2nd Monitor
- UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)
A very strong cultural fit the ITS way (Our core values will be discussed during the interview)
Excellent command of the English language both spoken and written
Able to work full time 40 hours a week - 8:00AM to 5:00PM, Pacific Standard Time (PST) from Monday to Friday.
Able to pass our online behavior and cognitive assessments.
Preferably have at least 2 of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.
Able to provide NBI Clearance (for PH applicants).

Compensation

Pay rate starts at $6.89 per hour and vary by experience and location.

Benefits:

Comprehensive Health Plans / HMO (Employee & Dependent/s)
Life Insurance
Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
Paid Time Off (starts at 15 days per year)
Maternity/Paternity Leave
Paid US Holiday
Night Shift Bonus
Salary Advancement/Loan
Health & Wellness Program
Company-paid training and certification

Skills & Tags

go ai mobile

Aplyr's read

Intelligent Technical Solutions is a dynamic IT service provider focusing on managed services, cloud, and cybersecurity, attracting tech-savvy professionals seeking diverse roles.
Synthesized from recent postings & public sources

What's promising

•Strong focus on cybersecurity aligns with growing industry demand.
•Offers remote and international roles, supporting flexible work arrangements.
•Diverse range of positions from technician to management level.

What to watch

•Limited public information about company culture and employee satisfaction.
•Potential for high workload typical in managed IT services.
•Rapid growth may lead to organizational growing pains.

Why Intelligent Technical Solutions

•Specializes in CMMC compliance, a niche yet crucial area in IT security.
•Provides a blend of onsite, remote, and hybrid roles, catering to varied work preferences.
•International hiring suggests a commitment to global operations and diversity.

Aplyr’s read is generated by AI from public sources. Was it useful?