Program Manager I - Reference Lab Marketing

Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.    

The Program Manager, Marketing leads the development and execution of integrated, data-driven marketing strategies for Cleveland Clinic Laboratories, with a focus on reference laboratory services. This role translates market insights, client needs, and performance analytics into targeted initiatives that drive growth, strengthen client engagement, and support commercial objectives.

Serving as a cross-functional partner, the Program Manager ensures alignment between marketing, sales, and operational teams while managing projects from concept through execution, while also developing clear, effective internal communications for key stakeholders and the Cleveland Clinic Laboratories team. In this role, the Program Manager supports sales enablement through impactful content and client communications, while contributing to the planning and execution of strategic marketing campaigns across all service lines. With a strong focus on results, this individual analyzes data to refine strategies, optimize performance, and drive growth across the organization, ensuring consistent support and advancement of all service offerings.

A caregiver in this position work days, from 8:00am—5:00pm.

A caregiver who excels in this role will:

• Develop, implement, manage, and maintain operational systems and activities.

• Serve as a liaison with all levels of the organization and outside community.

• Manage multiple priorities and projects with competing deadlines.

• Allocate time to meet completion requirements.

• Serve as a coach and mentor for other positions in the department.

• Review and monitor adherence to Human Resources policies and corporate compliance procedures.

Minimum qualifications for the ideal future caregiver include:

• Bachelor's Degree in Business Administration, Healthcare Administration or a related field and 2 years of experience in project management, data analysis and systems training

• OR High School Diploma/GED and 6 years of experience

• OR Associate’s Degree and 4 years of experience

• OR Master’s Degree and 1 year of experience

• Knowledge of statistical and financial analysis, primary research and business plan development

Preferred qualifications for the ideal future caregiver include:

• Experience in a healthcare setting

• 2 years of experience in marketing