About the role
Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
Job Description:
This job is responsible for resolving routine client requests through calls, chats, or emails in an inbound contact center environment. Key responsibilities include working in a challenging environment, ensuring accuracy, using logic, multi-tasking, toggling between systems, and communicating resolutions while delivering a great client experience. Job expectations include providing seamless service delivery by answering client questions, resolving problems, providing appropriate account maintenance, and looking for opportunities to deepen relationships through digital solutions.
Responsibilities:
- Identifies client needs and recommends solutions when fraud has been identified
- Records data captured during client interactions accurately
- Identifies and escalates through appropriate channels for items requiring risk review, exception handling, or further analysis
- Reads frequent updates and learning materials, often while on the call, and implements into conversations with speed and accuracy
- Complies with industry regulations, bank procedures, integrity levels of the department's system, and financial controls
Skills:
- Attention to Detail
- Customer Service Management
- Customer and Client Focus
- Issue Management
- Active Listening
- Adaptability
- Client Solutions Advisory
- Data Collection and Entry
- Problem Solving
- Account Management
- Analytical Thinking
- Client Experience Branding
- Fraud Management
Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
Shift:
2nd shift (United States of America)Hours Per Week:
40Aplyr's read
Bank of America is a global financial powerhouse, attracting professionals in finance, technology, and management who thrive in a dynamic and expansive environment.
What's promising
- •Bank of America offers diverse career paths with roles in finance, technology, and management.
- •The company invests heavily in technology, enhancing digital banking services and cybersecurity measures.
- •Strong global presence provides employees with opportunities for international career growth.
What to watch
- •The banking industry faces regulatory challenges that can impact operations and job stability.
- •High-pressure work environment may not suit everyone, particularly in client-facing roles.
- •Limited public information about work-life balance initiatives for employees.
Why Bank of America
- •Bank of America is a leader in digital banking innovation, setting industry standards.
- •The company has a robust commitment to diversity, evident in its bilingual role requirements.
- •Offers specialized roles in niche areas like high-yield technology and telecom credit research.
Aplyr’s read is generated by AI from public sources. Was it useful?
About Bank of America
Bank of America is a multinational banking and financial services corporation that provides a wide range of financial products and services to individual consumers, small and middle-market businesses, and large corporations.
