About the role

Aplyr's Quick Take

This role is about providing technical support and training for Abbott's diagnostic instruments and assays. You'll be troubleshooting issues, conducting training sessions, and maintaining customer relationships, primarily in a client-facing capacity. It's an individual contributor role focused on technical expertise and customer interaction.

Good fit

Ideal candidates have 5-7 years of experience in a diagnostic lab setting, with a strong background in science or engineering. Those who thrive here are proactive problem-solvers with excellent communication skills and a knack for building relationships.

Worth noting

The role involves a mix of on-site and remote work, which may appeal to those who enjoy variety. However, the job may require flexibility with tasks assigned by management, which could be a red flag for those seeking a clearly defined role.

JOB DESCRIPTION:

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

We’re empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott’s diagnostics instruments, providing lab results for millions of people.

Major Responsibilities:

Provide accurate and timely technical information, advice, and assistance regarding the organization's products and services before, during, and after a transaction to maintain and improve the organization's customer relationships.
Deliver customer operator training in Abbott facilities or on-site
Perform new instrument and assay implementations through to Test-of–Record
Provide on-site assay investigation and troubleshooting related to instruments, software reagents and experimental designed
Provide operator training and coaching on assay and instrument (hardware and software)
Prepare technical documents and reports for implementation, training, and investigations
Connect and integrate available or customize technologies to cater customers’ needs, take lead in technical discussions, analyze their needs, and propose relevant product and solution offerings
Host user meetings, workshops, seminars to update products information on instrumentation and support
Track assay issues and escalation cases for reporting and work closely with global teams to maintain records and solve issues
Use databases or other computerized systems to maintain up-to-date customer records, to track the volume, content and outcomes of enquiries received, and to access information, checklists, scripts, guidelines, and other materials for responding to the customer’s enquiry.
Work closely with other TAS and Service team to seek feedback and scope out potential lot issues
Workflow improvement / optimization
Any other task assigned by management from time to time

Requirements

Bachelor’s Degree in Science/ Engineering (Electrical or Mechanical) or other related disciplines
Minimum 5-7 years relevant experience and proven track record in a diagnostic laboratory in a similar position
Strong stakeholder management skills with proven engagements with customers, key stakeholders, and lab staff
Good knowledge in Technical Assay and systems to act as expert for product line responsibility
Highly developed communication skills and ability to demonstrate empathy and engagement with customers
Ability to identify and drive resolution of issues
Strong experience in use of analytical tools and software
Must be willing and able to be on standby after work hours/ work overtime to resolve issues when arises

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

Support Services

DIVISION:

CRLB Core Lab

LOCATION:

Singapore > Singapore : DUO Tower

ADDITIONAL LOCATIONS:

WORK SHIFT:

Standard

TRAVEL:

Yes, 50 % of the Time

MEDICAL SURVEILLANCE:

Not Applicable

SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)

Aplyr's read

Abbott Laboratories is a leader in healthcare innovation, attracting professionals dedicated to advancing medical technology and patient care on a global scale.
Synthesized from recent postings & public sources

What's promising

•Abbott's diverse product range offers stability and growth opportunities.
•Strong global presence enhances career mobility and international experience.
•Commitment to R&D fosters a culture of innovation and learning.

What to watch

•Regulatory challenges can impact product launch timelines.
•High competition in the healthcare sector pressures market share.
•Complex organizational structure may slow decision-making processes.

Why Abbott

•Abbott's focus on both diagnostics and nutrition sets it apart from typical pharmaceutical companies.
•Extensive global footprint provides unique cross-border project opportunities.
•Abbott's investment in emerging markets offers growth in diverse regions.

Aplyr’s read is generated by AI from public sources. Was it useful?

About Abbott

Abbott

abbott.com

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Abbott Laboratories is a global healthcare company that develops and manufactures a wide range of medical devices, diagnostics, nutrition products, and branded generic pharmaceuticals.