Sales Support Services Specialist

Position Summary

The Sales Support Representative is the key part of the ‘customer intimacy’ model in Personal Care Sales. This individual is in the business management group, dedicated to Pricing and Quoting, making sure that the team remains agile, responsive and can maximize sales through both reactive and proactive opportunities. Reporting directly to the BI & Pricing Manager, this role plays a pivotal role in making sure we deliver quotes in an agile way, a daily workstream. Connecting customer needs with internal processes, this role ensures that our sales team can focus their time on active selling. The focus of the role will be to provide timely quotes for our customers, but it branches out to be anything that ensures our customers have seamless sales experience.

Essential Duties and Responsibilities

Providing Sales Quotes

• Triangulating margin expectations and customer-relationships to determine immediate sales quotes to customers’ same-day’ as request.

• Maintaining database of all quoting activities at the customer-product level.

• Maintaining Personal Care official pricing-lists in alignment with Product Management direction & expectations.

Opportunity Conversion on open quotes

• Responsible for understanding opportunities based on previous quotes that were not converted into sales (working closely with sales team to get feedback and increase conversion rate)

• One face for our strategic Customers: Building strong relationships on all sales-support activities and available for one-off requests to support active-selling activities

• Touchpoint and bridge between Sales and all internal functions (Customer Service, Tech Support etc.)

• This role is the extension of the sales team into internal departments to maintain responsiveness, which can include product availability, volume of demand for preferred customers and open issues

Pricing Gaps Analysis

• Consistent review of quotes and pricing to determine gaps and work with product management to execute on margin opportunities

• Other day-to-day activities (with support as required from additional shared-service team members):

  Price checks for CSR

  Notifying possible discrepancies in order entries

  Managing and updating Overlap Product Price List

  Managing and updating Customer Price List

  Providing Change Control Form/Spec Notifications to customers and follow-ups

  Act as central repository of information – connecting customer with other departments.

Note: The duties listed above are not all inclusive and may be subject to periodic updating or revision.

Education & Experience

Education:

Bachelor's degree in business management, marketing, communications, or related field is preferred.

Experience:

• At least 2-4 years of sales representative/quoting management experience preferred.

• Customer-faced experience, people skills desirable.

Knowledge, Skills, & Talents

• Proven work experience as sales supports specialist or sales support associate

• Experience with ERP and CRM systems

• Proficiency with MS Office Suite

• In depth understanding of sales principles (commercial mindset)

• Excellent communication skills

• Analytical and multitasking skills

Equal Employment Opportunity

Vantage is an equal opportunity employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected category. 

About Vantage

Vantage provides natural solutions to our customers’ technical performance and marketing needs through a unique combination of chemistry, application expertise and service. Underpinned by our broad portfolio of formulations, ingredients and actives that are built on a backbone of sustainable oils, fats and their derivatives, Vantage targets selected markets and applications including personal care, food, surface treatment, agriculture, pharma, and consumer and industrial performance. Vantage is headquartered in Deerfield, IL., operates in 11 countries worldwide and employs more than 1,000 talented professionals focused on delivering exceptional customer experiences with every interaction.

We are a dynamic people-centered organization where you’ll be part of a collaborative global team. Embracing our cultural diversity, we learn from each other to constantly improve, adapt and iterate. We value the voices and talents of our colleagues, empowering them to drive their unique ideas to completion. We’re convinced that exceptionally motivated employees produce outstanding results, and we celebrate them by fostering a culture of recognition, development, learning, excellence and shared achievement. Most importantly, we know you’re going to like it here.  For more information visit: vantagegrp.com or LinkedIn/vantage.