About the role

Closing Date (MM/DD/YYYY):

06/02/2026

Worker Type:

Permanent

Language(s) Required:

English

Term Duration (in months):

Salary Range (plus eligible to receive a performance based incentive, applicable to position) :

$61,370 - $83,030

Why FCC?

At FCC, we’re proud to be 100% invested in Canadian agriculture and food. As a federal Crown corporation, we provide financing, knowledge resources and business management software to over 103,000 customers nationwide.

Here’s what you can expect when you join our team:

Competitive total rewards packages: market-aligned and performance-based salary and incentive programs, flexible and comprehensive group benefit and savings plans, and well-being support through benefits and wellness programs
Purpose-driven work: We build strong relationships, share knowledge and support the people who feed the world
Growth: Learning and development opportunities to help you thrive
Hybrid work options

How you’ll make an impact

As a Technical Analyst, you’ll be the first point of contact for IT support, helping resolve customer issues quickly and effectively across multiple channels. You’ll diagnose and troubleshoot technical problems, communicate solutions clearly to both technical and non-technical users, and take ownership of incidents from initiation through to resolution or escalation.

You’ll contribute to a high-performing Service Desk team by maintaining accurate documentation, improving knowledge base content, and following ITIL-aligned practices. Your work will directly impact the employee experience by ensuring reliable, timely technology support.

What you’ll do

Provide IT support through phone, email, chat and in‑person interactions, supporting a coast‑to‑coast Service Desk during business hours
Investigate, analyse and resolve service desk incidents and service requests
Troubleshoot a wide range of first-level IT issues across systems, applications and devices
Monitor and support day-to-day technologies and services
Escalate issues when required based on troubleshooting and documentation
Maintain accurate ticket documentation, including updates, actions and next steps
Develop and update knowledge base articles and documentation for common issues
Collaborate with internal teams to ensure efficient resolution and service delivery
Support onsite technology needs, including equipment setup, moves and basic hardware troubleshooting
Assist with asset handling and inventory tracking where required (20–40 lbs)

What you’ll bring to the team
Required qualifications:

A certificate, diploma or degree in computer science, engineering, mathematics or a related field, or an equivalent combination of education and experience
2–4 years of customer support or service desk experience
Ability to work flexible or rotating shifts to support Service Desk operations
Strong analytical and troubleshooting skills
Working knowledge of common operating systems, software, and business applications
Basic understanding of computer hardware and peripherals
Familiarity with ITIL processes and service management tools
Experience using and contributing to knowledge base documentation
Strong attention to detail, especially in documentation and process adherence
A friendly, customer-focused mindset with strong communication skills

Preferred qualifications:

Experience supporting enterprise applications and business systems
A valid driver’s license and ability to travel occasionally
Bilingualism (English and French) is a strong asset.
Ability to work independently while contributing to a high-performing team
Willingness to learn new tools, systems and technologies
Ability to prioritise work and manage multiple requests in a fast-paced environment

Not sure you meet every requirement? We encourage you to apply anyway.

You belong here
At FCC, we’re committed to creating an inclusive, equitable and accessible workplace – one that reflects the communities where we live, work and play. Our team is made stronger through diversity, and we’re dedicated to building a workforce that brings together a range of backgrounds, abilities and perspectives.

We encourage qualified applicants to apply, including members of these four employment equity groups:
• Indigenous Peoples
• Members of visible minority groups
• Persons with disabilities
• Women

Accessibility and accommodations

To support an inclusive and accessible candidate experience, we encourage anyone needing an adjustment or accommodation during any stage of the recruitment process to email us at: TalentSupplyRecherch@fcc-fac.ca. An HR partner will respond and work with applicants who request a reasonable accommodation. Information received in relation to accommodation requests will not impact hiring decisions.

Aplyr's read

Farm Credit Canada is a key player in environmental management and urban planning, attracting professionals in engineering and consulting roles.
Synthesized from recent postings & public sources

What's promising

•FCC offers a diverse range of roles, from credit management to sustainability strategy.
•The company is involved in vital sectors like infrastructure and environmental management.
•FCC's bilingual roles suggest a commitment to serving diverse Canadian communities.

What to watch

•Limited public information about FCC's workplace culture and employee satisfaction.
•The company's focus on specific sectors may limit career variety for some professionals.
•Potential applicants may face competition due to FCC's specialized industry focus.

Why Farm Credit Canada

•FCC's emphasis on bilingual roles highlights its dedication to inclusivity in Canada.
•Their involvement in urban planning positions them as a key player in sustainable development.
•FCC's combination of engineering and consulting services is distinctive in the agricultural finance sector.

Aplyr’s read is generated by AI from public sources. Was it useful?