Senior Product Manager, Personalization

The Role

We’re looking for a Senior Product Manager, Personalization to lead the product vision, strategy, and execution of our next-gen personalization systems across menu ranking, recommendations, search, predictive preferences, and adaptive UI.

This role will own the personalization engine across the entire eater journey—from week-1 onboarding through long-term engagement—and will work cross-functionally with ML, engineering, data science, design, and our culinary teams to build a highly adaptive, chef-driven food experience.

You’ll go deep into understanding eater behaviors, intent signals, and food preferences, and translate them into a scalable personalization roadmap that meaningfully lifts retention, conversion, and LTV. Our users make hundreds of micro-decisions every week; the goal is to simplify all of them.

What You’ll Do

Define & Drive Product Strategy

• Own the end-to-end personalization roadmap including recommendations, ranking algorithms, adaptive feed, intent modeling, and predictive food preferences.
• Build a unified personalization strategy that spans discovery, ordering, search, and post-order experiences.
• Translate customer insights and behavioral data into frameworks for “personalized ordering journeys” across weekly menus.

Ship High-Impact Personalization Features

• Partner with Engineering and ML to design, build, and iterate on models that personalize menus, recommendations, and content surfaces.
• Launch new ML-powered features—e.g., personalized ranking, contextual suggestion surfaces, food-intent clustering, dietary preference modeling, and personalization-aware UX.
• Drive experimentation, A/B testing, and offline/online model evaluation frameworks to measure lift rigorously.

Deeply Understand Customer Behavior

• Develop a sophisticated understanding of eater behavior patterns, including early-week ordering signals, cuisine preferences, dietary constraints, and long-term engagement drivers.
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