Hearing Care Co-ordinator

POSITION TITLE:                                

Hearing Care Co-ordinator (HCC) -Edmonton, AB

Job Duties and Responsibilities: 

• Greets customers when they enter

• Answer phone/make phone calls for various purposes

  • Confirm appointments

  • Schedule appointments for assigned office and/or any applicable out of town clinics

  • Manage incoming phone calls, deliver and return messages

  • Outbound calls to our patients for various purposes

• Scheduling to maximize test opportunities for the office and any out of town clinics

• Order and sell products

• General office and administrative duties

  • Pull charts for customers scheduled for hearing tests or other appointments

  • Stock shelves (batteries, pamphlets, supplies etc.)

  • Invoicing for hearing aids and other products or services

  • Customer information entry into clinical management system

  • Prepare the out of town clinic schedules for the Hearing Care Professionals to take with them

  • Receive hearing aid repairs and enter appropriate information into the system

  • Receive mail, process incoming payments and distribute mail

  • Mail batteries/supplies on customer request

  • Mail hearing aids when requested

• Perform follow up activities with customers and other leads

• Be able to accurately process all clinic forms as they relate to customer care (i.e., customer records, financial forms, and insurance contracts where applicable).

• Develop and execute lead generation test opportunities through business networking and outreach within the community

• Manage customer database and call list

• Submit insurance claims and follow-up with insurance plans where applicable

• Manage account receivables and payables

• Cash management including making bank deposits and balancing out sales media

• Make sales calls to help generate business

• Assist the Hearing Care Professionals

• Perform a variety of cleaning duties to maintain a clean work environment and clean patient care areas

• Follow all Beltone corporate policies and procedures

Desired Qualifications:

• High School diploma or equivalent is required

• 2 years of previous office experience is preferred

• 2 years of previous sales and customer service experience is preferred

• Must be well organized and able to multitask effectively

• Must have the ability to communicate effectively in English, verbal and written

• Must be proficient in MS Office and possess good computer skills

• Must have the ability to sit at a desk for 70%-90% of the work day

• Must be self-motivated and highly organized