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Verified active · 2h ago

Sr. Technical Support Engineer

PinterestPinterest·Social Media

Compensation

$123,684 - $254,644 USD

Apply effort

~12 min

Company site

Posted

11 days

01

About the role

About Pinterest:

Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product.

Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the flexibility to do your best work. Creating a career you love? It’s Possible.

At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we’re looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we’ll explore your foundational skills and how you collaborate with AI.

Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here.

The PinTech team at Pinterest supports partnerships across a diverse set of companies to provide our Pinners with world class experiences bringing them the inspiration to create a life they love. As a Partner / Technical Support Engineer, you’ll work with a variety of Tier 1 clients across Pinterest products (Enterprise, Adtech, Shopping, Growth, etc.) to define and build scalable partner solutions, helping hundreds of millions of people find ideas and inspiration. You will be the evangelist of Pinterest’s technology stack, both internationally and domestically.

What you’ll do:

  • Serve as a subject matter expert on the Pinterest API and Pinterest partner integrations
  • Become an expert in Pinterest’s business products and how to best deploy them and troubleshoot them
  • Lead the definition, development, and broad-scale adoption of Pinterest Integration products with key strategic partners
  • Own technical relationships with Tier 1 partners and Enterprise Advertisers, providing bespoke support and driving complex technical projects end-to-end
  • Provide proactive and reactive technical support through dedicated and scaled channels, ensuring a high level of customer satisfaction
  • Provide on-call support coverage via on-call rotation schedule for Pinterest business solutions such as Measurement, Delivery etc.
  • Lead complex engineering projects end-to-end — including new API launches, large-scale integration builds, and high-impact bug fixes — partnering with Engineering on design and delivery
  • Develop and maintain performance and quality monitoring systems to ensure partner integrations are highly available
  • Collaborate closely with Product Management and Engineering teams to develop and tailor products according to specific partner requirements
  • Lead complex engineering projects end-to-end — including new API launches, large-scale integration builds, and high-impact bug fixes — partnering with Engineering on design and delivery
  • Define the tools, processes, and documentation frameworks the team operates within
  • Lead cross-functional initiatives that shape Pinterest's broader developer ecosystem, and mentor junior team members on technical and partner-facing work
  • Lead AI-driven solutions and automations across the team, identifying opportunities and shipping systems that scale support and ops

What we’re looking for:

  • 4+ years of Support/Solution/Partner Engineering experience or integration experience; ideally at a large consumer tech platform
  • Experience leading technical partner/client calls
  • Experience integrating external APIs at scale using SDK's or writing custom client code
  • Ability to read and write complex scripts for data manipulation; must be familiar with a programming language such as Python or a shell scripting language
  • Ability to leverage AI to enhance work quality and decisions, and champion AI experimentation within the team
  • Bachelor’s degree in a relevant field, or equivalent experience

In-Office Requirement Statement:

  • We recognize that the ideal environment for work is situational and may differ across departments. What this looks like day-to-day can vary based on the needs of each organization or role.
  • This role will need to be in the office for in-person collaboration 1-2 times every 6-months and therefore can be situated anywhere in the country.

Relocation Statement:

  • This position is not eligible for relocation assistance. Visit our PinFlex page to learn more about our working model.

#LI-REMOTE

#LI-PW1

At Pinterest we believe the workplace should be equitable, inclusive, and inspiring for every employee. In an effort to provide greater transparency, we are sharing the base salary range for this position. The position is also eligible for equity. Final salary is based on a number of factors including location, travel, relevant prior experience, or particular skills and expertise.

Information regarding the culture at Pinterest and benefits available for this position can be found here.

US based applicants only
$123,684$254,644 USD

Our Commitment to Inclusion:

Pinterest is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best qualified people in every job. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion or religious creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, age, marital status, status as a protected veteran, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member) or any other consideration made unlawful by applicable federal, state or local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you require a medical or religious accommodation during the job application process, please complete this form for support.
By submitting this application, I certify that all information submitted in my application and throughout the hiring process is true, accurate, and complete to the best of my knowledge. I understand that any false statement, omission, or misrepresentation may disqualify me from employment consideration or result in termination if discovered after hire.
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Aplyr's read

Pinterest is a hub for creative inspiration, attracting individuals passionate about visual discovery and digital content curation.

Synthesized from recent postings & public sources

What's promising

  • Pinterest's unique visual discovery platform attracts a creative and engaged user base.
  • The company offers diverse roles, from engineering to creative strategy, indicating growth and innovation.
  • Pinterest's focus on machine learning and big data suggests a strong investment in technology.

What to watch

  • Pinterest faces stiff competition from other social media platforms like Instagram and TikTok.
  • Monetization challenges persist, particularly in converting user engagement into revenue.
  • The company's reliance on ad revenue makes it vulnerable to economic downturns.

Why Pinterest

  • Pinterest's platform centers on visual discovery rather than traditional social networking.
  • The company emphasizes user inspiration and idea curation over personal connections.
  • Pinterest's integration of machine learning enhances personalized content discovery.

Aplyr’s read is generated by AI from public sources. Was it useful?

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About Pinterest

PINS$21.16-0.80%

Pinterest is a visual discovery engine that allows users to find and save ideas for various interests, including home decor, fashion, and recipes. By enabling users to curate and share their inspirations, Pinterest has become a significant platform for creativity and planning, impacting how people discover and engage with content online.

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