Associate Solutions Engineer | Housing

About EliseAI

At EliseAI, we're improving the industries that matter most: housing and healthcare. Everyone needs a place to live and access to quality healthcare, yet both are often harder to secure than they should be.

By integrating AI agents deeply into existing workflows, we make them more efficient, reduce costs, and improve the experience for everyone.

• Housing: We simplify how renters tour apartments, sign leases, submit maintenance requests, and stay connected with their property team—bringing everything they need for their home into one place.

• Healthcare: We make it easy to schedule appointments, complete intake forms, and we help patients communicate with providers, so everyone can focus on health instead of paperwork.

With EliseAI, organizations reduce manual work, improve accessibility, and deliver a seamless experience across essential services. We recently raised a $250 million Series E round led by Andreessen Horowitz to accelerate this mission.

About The Role

EliseAI’s Technical Solutions & Support team are subject matter experts responsible for solving issues and answering questions for our customers. Our Solutions & Support team members possess in-depth system knowledge on our individual client configurations and systems and configuration data access. The team works with other internal teams to troubleshoot customer issues and ensure the best possible customer experience.

Key Responsibilities

Deeply understand our systems, customers, and how they work best together:

• How we onboard clients and translate their preferences into our system’s settings.

• How our integrations work with client email, calendar, CRM, and property management systems.

• How our clients’ businesses work and how issues they report impact their operations.

Provide excellent, customer-obsessed support to our clients:

• Quickly, clearly, and professionally communicate with clients to understand their issues, reproduction steps, and the business impact they’re causing.

• Resolve issues by providing empathetic, over-the-top, extra-mile customer service.

• Prioritize your time according to the issue's impact on our clients’ businesses.

• Advise clients on best practices for configuring and interacting with their AI Assistant.

Investigate and document bugs:

• Investigate issues' root cause and impact using SQL queries, logs, and other data sources.

• Write highly effective ticket summaries that provide clear descriptions of the issue, how to reproduce it, its business impact, and relevant documents that will help prioritize the issue and quickly solve it.

• Communicate bug fixes to our clients, confirm the issue is solved, and share these updates with your team members

Requirements

• Bachelor's degree in Computer Science or equivalent field 

• 1-3 years of experience in similar role or field

• Experience with support software and CRMs (e.g., Zendesk, Salesforce) is a plus 

• Demonstrated technical proficiency such as a computer science degree, bootcamp certificate, or previous work experience

• Bias towards data-driven decision-making and analytical skills

• Strong written and verbal communication skills 

• Experience in a customer-facing role is a plus 

• Willingness to work in person at our office 5 days a week

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