About the role
Agency
Dept of RevenueDivision
Taxpayer Assistance , CollectionsJob Classification Title
Revenue Officer II (NS)Position Number
60082037Grade
NC13About Us
The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation.
Description of Work
***PLEASE NOTE: THIS WILL CLOSE AT 11:59 P.M. THE DAY PRIOR TO THE END DATE LISTED ON THIS JOB POSTING***The North Carolina Department of Revenue is accepting applications for a Revenue Officer II Supervisor position to supervise certain Revenue Officer II positions within the Large Case Unit (LCU) within the Taxpayer Assistance and Collections Division (TPAC). The Revenue Officer II Supervisor position is responsible for maintaining performance stability of staff that are located throughout North Carolina, many of which are part-time teleworkers. The position ensures all assigned employees adhere to divisional and departmental policies related to conduct, attendance, leave, as well as other personnel policies of the Department of Revenue and the State of North Carolina. The position is responsible for training, coaching, and mentoring employees so that they will succeed. This position is also responsible for directing, organizing, and monitoring work for employees supervised. This Revenue Officer II Supervisor position is responsible for bringing resolution to high dollar cases over a threshold determined by TPAC division leadership, by conducting investigative research, interpreting and enforcing North Carolina tax laws and actively collecting large liabilities due to the State. The Large Case Unit Team Leader will engage in all activities involving the collection and resolution of delinquent taxes including, but not limited to, requesting special assessments, working with taxpayers to meet criteria for an installment agreement, submitting Offers in Compromise and performing financial adjustments.
The position is also responsible for conducting special enforcement actions such as serving civil and criminal warrants; locating, seizing and effectively disposing of the taxpayer’s assets if the taxpayer is unable to comply with the law; and real property seizure/liquidation. The Large Case Unit Team Leader must have a comprehensive knowledge of all tax schedules and revenue laws relating to those schedules in order to determine tax liabilities, secure delinquent tax returns, conduct tax investigations and resolve cases. Cases assigned to the Large Case Unit are considered some of the most complex in the TPAC Division’s inventory. The Large Case Unit Supervisor reports directly to the Large Case Unit Manager.
Knowledge Skills and Abilities/Management Preferences
Thorough knowledge of the taxation and enforcement provisions of the revenue laws and administrative regulations relating to all tax schedules
Ability to analyze complex tax and collection problems, make proper application of tax laws, interpretations and regulations, and exercise sound judgment and discretion in formulating, applying and interpreting policies and procedures
Experience working within the Integrated Tax Administration System (ITAS), including the ability to make adjustments to taxpayer accounts as deemed appropriate
Thorough knowledge of judicial procedures, laws of evidence, and the relationship between state law and federal law as it pertains to the collection of delinquent taxes by legal means such as liens, levies, seizures, and sale of assets
Thorough knowledge of the department’s tax assessment and collection process, policies, and procedures, including the ability to determine or adjust a taxpayer’s liability
Recruitment Range: $50,088 - $87,654
Effective July 1, 2025, candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed from the class specification. The knowledge, skills, and abilities listed in the vacancy announcement should be used as management preferences and be used to screen for the most qualified pool of applicants.
COMPENSATION & BENEFITS: The state of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis).
Some highlights include:
The best funded pension plan/retirement system in the nation according to Moody’s Investor’s Service
Twelve paid holidays per year
Fourteen vacation days per year which increase as length of service increases and accumulates year-to-year
Twelve sick days/year which are cumulative indefinitely
Paid Parental Leave
Personal Observance Leave and Community Service Leave
Longevity pays lump sum payout yearly based on length of service
401K and 457 plans
Eligibility for the Public Service Loan Forgiveness Program
The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation.
This position is subject to federal and state criminal background checks that may include fingerprinting and verification of tax compliance. "Tax compliance" is defined as having filed and paid all North Carolina State taxes owed each year leading up to the current calendar year or currently in a non-delinquent payment status with the State of North Carolina on taxes that are currently owed to the state.
To be considered within the most qualified pool of applicants and receive credit for your work history and credentials, you must document all related education and experience on the State of North Carolina application in the appropriate sections of the application form. Any information omitted from the application cannot be considered for qualifying credit.
Applicants eligible for veteran's preference should attach a copy of form DD-214.
If you have general questions about the application process, you may contact Human Resources at 919-814-1200 or HumanResources@ncdor.gov. Individuals with disabilities requiring disability-related accommodations in the interview process, please call the agency ADA Administrator at 984-275-5832.
Minimum Education and Experience
Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.
Bachelor’s degree in Business/Public Administration, Economics, Accounting or related field from an appropriately accredited institution and three years of experience in accounting or collection work involving public contact; or an equivalent combination of education and experience.
Related fields considered are as follows: Psychology, Tax, Finance, Public Administration, Business Management, Tax Law, Business Law, Financial Management, Public Sector & Government Administration Management, Business Operations, Trust and Wealth Management, Political Science, Business Analytics, Banking and Finance, Interdisciplinary Studies, Public and Non-Profit Administration, and Criminology/Criminal Justice.
EEO Statement
The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.
Recruiter:
LeAnn Katherine BiscoglioRecruiter Email:
LEANN.BISCOGLIO@NCDOR.GOVAplyr's read
The State of North Carolina offers diverse roles in public service, attracting those committed to improving community welfare and state infrastructure.
What's promising
- •Wide range of roles provides opportunities across various sectors including healthcare, engineering, and corrections.
- •Stable employment with benefits typical of government positions, appealing to those seeking job security.
- •Active involvement in community welfare through roles in child welfare and public safety.
What to watch
- •Bureaucratic processes may slow decision-making and project implementation.
- •Limited public information about career advancement opportunities within the state government.
- •Potential for political influences to impact job functions and priorities.
Why State of North Carolina
- •Roles like STARBASE Teacher and State Engineer-Mining highlight specialized opportunities.
- •Focus on public service roles directly impacting community health and safety.
- •Employment in correctional facilities offers unique challenges and experiences for those in law enforcement careers.
Aplyr’s read is generated by AI from public sources. Was it useful?
About State of North Carolina
The State of North Carolina is the government of the U.S. state of North Carolina, providing a range of services to its citizens, including education, public safety, health, and transportation.
