Customer Care Representative

Air Liquide Healthcare Australia are a leading and dedicated supplier of medical gases, homecare and sleep services. We specialise in respiratory diseases and have a strong reputation in sleep diagnostics and CPAP therapy.

As Customer Care Representative, your role will be key in providing excellent support to our customers by answering their questions, resolving issues in a timely manner, and ensuring they have a positive client experience.

You will also need to work closely with other departments to ensure seamless communication and efficient resolution of customer queries regarding product information, order status, billing and payment issues.

How will you CONTRIBUTE and GROW?

The Customer Care team is responsible for providing high-quality, efficient service to all customers. Key duties include:

• Communication: Delivering timely, accurate, and courteous responses via incoming calls and emails.

• Resolution: Collaborating with ALH state staff to efficiently resolve all customer inquiries.

• Process Improvement: Identifying and working collaboratively with other departments to implement solutions that improve departmental efficiency.

• Record Keeping: Maintaining thorough and accurate records of all customer interactions and transactions.

• Follow-Up: Processing and promptly following up on after-call requests via email, telephone, and direct communication.

Are you a MATCH?

• Passionate about providing exceptional Customer Service and building relationships over the phone

• Previous experience in a call/ contact centre desirable but not essential as training will be provided

• Strong attention to detail and accuracy

• Strong computer skills

• Strong verbal and written communication skills

• A ‘can-do’ attitude aligned to the continuous improvement of our customer experience strategy

We offer:

• Employee benefits + free onsite car parking  

• 14 weeks paid parental leave

• Family and social activities  

• A professional environment with a focus on wellbeing 

• Salary Continuance Insurance

• Local and global opportunities

• Health and wellbeing initiatives

• Retail discount programs with over 350 retailers

• Employee social events

• One paid volunteering day each year

• Long-term career development opportunities nationally and/or internationally across the Air Liquide Group

About Air Liquide

A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 78 countries with approximately 64,500 employees and serves more than 3.8 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide’s scientific territory and have been at the core of the company’s activities since its creation in 1902.

Our Differences make our Performance

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.