About the role
Your Opportunity, Your Team
Our Customer Service Specialist supports QVC, and help answer our inbound customer calls. Working from home, our Specialists not only assist customers by problem-solving and de-escalating unique situations but also promote products and improve sales while maintaining a high-paced call volume.
Where You'll Work
- This role is remote; job seekers must reside in the Idaho to be considered. You will work from home.
What You'll Do
- Busy day handling a high volume of our inbound customer inquiries.
- Offer additional products on each customer interaction.
- Assist customers with questions while personalizing the experience for each caller.
- Calls may include confirming refunds, taking payments, placing orders, and, analyzing account data.
- Opportunity for advancement and upward mobility across the entire QVC Group family of brands.
- Report to an assigned Customer Service Supervisor.
What You'll Bring
- Provide a distraction free work from home environment.
- 12 months or more of customer service experience.
- Learn and work in a virtual environment.
- Communicate with a variety of styles.
- Navigate multiple systems and screens.
- You do not have Starlink, satellite, Wi-Fi, or dial up internet. You have a hard-wired, high speed internet.
- Follow QVC computer system requirements.
- Troubleshoot own technical problems (partner with IT when needed).
- Available to work weekends, holidays, and additional hours.
This is a remote position.
Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.
QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at workwithus@qvcgrp.com for assistance.
If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.
Aplyr's read
QVC Group thrives on blending entertainment and retail, attracting those who excel in dynamic, customer-focused environments across diverse roles from tech to operations.
What's promising
- •QVC Group is a pioneer in video commerce, merging entertainment with shopping.
- •The company offers diverse career paths, from tech roles to customer service.
- •QVC's global reach provides opportunities for international career growth.
What to watch
- •The retail sector faces volatility, impacting job stability.
- •QVC's reliance on traditional TV may limit appeal to younger audiences.
- •Intense competition in e-commerce requires constant innovation to maintain market position.
Why QVC Group
- •QVC offers a distinctive shopping experience through a blend of live TV and digital platforms.
- •The company has a strong emphasis on customer interaction and engagement.
- •QVC's integration of entertainment into retail sets it apart from typical e-commerce platforms.
Aplyr’s read is generated by AI from public sources. Was it useful?
About QVC Group
QVC Group is a global leader in video commerce, offering a unique shopping experience through television, online, and mobile platforms.